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IKEA New York Reviews

Rated 4.1 based on 16404 Reviews

1 Beard St, Brooklyn, NY 11231, United States

Furniture Shops | New York, NY

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

Review analysis indicates a dichotomous perception of IKEA, displaying both commendation for product variety and pricing, and criticism pertaining to store navigation and customer service. Positive experiences encompass the availability of a wide range of well-priced home items, appreciation for the additional amenities such as the Swedish food offerings, and praise for specific locations perceived as well-managed with comprehensive inventory and well-trained staff. Nevertheless, customers consistently report challenges associated with navigating the stores, often described as maze-like, impediments involving parking, and escalator outages. Furthermore, negative feedback underscores inefficiencies with inventory management and staff service — including stock discrepancies, long waits for service, and perceived disorganization. This intricate tapestry of customer experiences reflects a company that excels in providing a variety of products and an overall satisfactory in-store atmosphere, yet struggles with elements of operational efficiency and customer service consistency.

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What Customers Are Saying About IKEA New York?

Trustguide uses AI to extract key phrases from reviews about IKEA New York and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of IKEA New York's customers had a positive experience.

Positive
Neutral
Negative

IKEA New York Ratings

4

As of Based on 16404 revies as of Jan 09, 2024

IKEA New York Score

As of Based on 16404 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 16404 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of IKEA New York's publicly available reviews View source

Andriy Rshkvn rated IKEA New York 4 stars
a month ago
Good home goods store. You can find many necessary and beautiful things at reasonable prices. There is a large parking lot, its own Swedish dining room and a Swedish grocery store. However, the store area is very large and it is quite difficult to navigate it on your first visit...
Xea On rated IKEA New York 4 stars
a week ago
I was excited to go to IKEA,not my first time, but it's been a while; there is no definitive direction that's beyond a maze.. Let me say its some what clean but organized, no!! It is more like Thirft Store ... Not everyone wants to go to every area. You want to get what you came for, eat, and get out! Also eat first..They should be opened earlier and close later. Parents allowing their kids to jump all over the place, rude and disrespectful too. 1 parent had to remove her child from a glass bookshelf..wth..smh.😖 The arrows do not help you exit your lucky to get out if you find your way. Staff scattered. Most were working in closet Design go early, long wait line oh sorry they open at ten.. HDepot opens at 6am everyday you might get better kitchen design there, Measure your space twice or three times to take pictures, too. No real help on the floor got lucky and was guided out. Mind you it not my first visit. Cluttered... No place to charge your phone mine died bring battery charger!! The kitchen was packed only 2 cashiers line was as long as green mile didnt like the dessert were behind glass but not covered in plastic or clear containers😱 . Cashiers were polite. 🙏
shaya frankel rated IKEA New York 4 stars
a week ago
Honestly this was my first time here and I was thrown off because I couldn’t figure out if this was a furniture store or a plaza or a playground or what 😅 but either way it was impressive. Walking in I felt like I was at the mall not just an IKEA store 😄 either it was an exciting vibe and suddenly I was happy to be there and spend all my money 🤣. From the food court to the staff that serves the food it was all great and the food was definitely good as well. Whatever you’re looking for as far as household appliances and furniture goes, IKEA has it in store, no matter what it is, they have it‼️.

Frequently Asked Questions About IKEA New York

What amenities are available at IKEA stores?

IKEA stores typically offer a variety of amenities including a Swedish food court, a grocery store, and at some locations, special services such as exclusive ferry transportation. These amenities aim to enhance the shopping experience for customers.

How can I quickly find what I am looking for at an IKEA store?

Navigating IKEA can be challenging. It is recommended to plan ahead by checking the store layout online, using the IKEA mobile app, or consulting with a store employee upon arrival to help locate items efficiently.

Are there any common customer service issues at IKEA that I should be aware of?

Some customers have expressed concerns regarding stock discrepancies, long wait times for picking up goods, and difficulties in receiving prompt assistance from staff. Being prepared with exact measurements and product information may mitigate some of these issues.

About IKEA New York

Furniture Shops

Scandinavian chain selling ready-to-assemble furniture, plus textiles, lighting & home decor.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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