iCarhireinsurance.com Reviews

It is 42 days since I started a claim with this company (who outsource the insurance to another company registered in Poland). No reply for the last 2 weeks. My accident involved no other car, and no injury - the most simple that could be dealt with.

Had been with iCarHire Insurance for their Excess Annual coverage. I didn't ever have to make a claim, but it's about piece of mind, in case you need protection from some exorbitant excess charge from a shady rental agent. The policy is very clear - as you'd expect, they cover hire cars out on hire agreements. They have a maximum continuous hire policy of just 64 days within the annual policy. However, when I contacted to confirm they were happy with me signing up to a hire agreement that rolls over monthly (monthly agreements, each <64 days), and even though I would only be signing up for 2 months (cumulatively, less than 64 days), they said No. They said that would be a lease; but when challenged and shown that it's definitively not a lease, they changed their position and said it's a subscription, not a "hire". However, the agreement with the hire company is literally under Hire contract Ts&Cs - bold letters at the top of the agreement. Everything about the agreement is a normal hire; and I would note that their policy wording doesn't even have a view on the term "subscription". They have not been able to cite any part of their policy that justifies their position; they have just decided to deem my hire agreement "not a hire". So in closing, if this is the type of game they will play with me before I've even had to make a claim, I wouldn't be counting on them if I did need to make a claim. I have been trying to formally raise a complaint. iCarHire say the complaint has to go through the underwriters (who had been promptly replying to say "No, it's not a hire"), but it seems they're substantially slower at dealing with formal complaints. Financial Ombudsman process it will be...