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Hyatt Regency San Francisco Reviews

Rated 4.4 based on 6588 Reviews

5 Embarcadero Ctr, San Francisco, CA 94111, United States

Hotels | San Francisco, CA

Published on
March 7, 2024
Last updated
March 13, 2024

Reviews Summary

The Hyatt Regency San Francisco generally receives favorable feedback, positioning it positively in terms of overall company reputation. Guests often praise the cleanliness and comfort of the rooms, which have been noted as recently upgraded. The hotel's location is regularly highlighted as a strong point, providing proximity to the Ferry Building and public transportation, and situated in a safe, clean part of the city with walkable destinations. Customer service is another recurring theme where the hotel seems to excel, with many guests noting the accommodating and friendly nature of the staff. On the downside, there are some operational inefficiencies and amenities that fall short of expectations. The hotel bar has received criticism for its inconsistent opening hours and inexperienced staff, while some guests have expressed disappointment with the lack of in-room dining options and the overall impersonal experience in such a large establishment.

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What Customers Are Saying About Hyatt Regency San Francisco?

Trustguide uses AI to extract key phrases from reviews about Hyatt Regency San Francisco and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Hyatt Regency San Francisco's customers had a positive experience.

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Hyatt Regency San Francisco Ratings

4

As of Based on 6588 revies as of Mar 07, 2024

Hyatt Regency San Francisco Score

As of Based on 6588 revies as of Mar 07, 2024

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Customer Reviews

As of Mar 13, 2024, 6588 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Hyatt Regency San Francisco's publicly available reviews View source

Mariska Calabrese rated Hyatt Regency San Francisco 4 stars
a week ago on
This hotel is a great place to stay. The rooms are clean and comfortable. The beds are a little soft, but they have some really great amenities including their snack bar that has a variety of food available as well as Advil/alcohol/coffee. The front desk/bell desk were even helpful at locating feminine products and were very compassionate by being private about it. The only real constructive feedback to give them is in regards to the hotel bar which just can’t get it together. Their bartenders are inexperienced and/or don’t care. I even managed to receive an old fashioned with Campari. The open hours the bar change too, but not necessarily by demand. Go across the street to Cafe Terminus to drink instead.
Yvonne Adams rated Hyatt Regency San Francisco 4 stars
2 days ago on
Adequate but dreary hotel. The rooms are fine as they’ve recently been given a facelift, but communal areas are depressing. Reading lights above bed are way too bright. Memory foam toppers on beds guaranteed to feel like marshmallow. Housekeeping was very friendly and responsive - maybe the best thing about this place. It’s convenient for the ferry.
Patricia W rated Hyatt Regency San Francisco 4 stars
2 days ago on
Spacious Bay Room Suite. Shower needs renovation adding handle shower head and caulking for cracked pan with the door connection. Other than that, the room is very nice. Need to provide extra amenities such as cotton balls. Tip them every day but did not get the full package.

Frequently Asked Questions About Hyatt Regency San Francisco

Does the Hyatt Regency San Francisco offer room service?

Guests have reported that room service can be inconsistent and they may experience difficulties when requesting in-room dining during busy periods, leading them to be directed to the on-site restaurant instead.

Are there any notable amenities or features at the Hyatt Regency San Francisco?

The hotel is praised for its cleanliness, unique architecture, and proximity to the Ferry Building and public transportation. Amenities such as a snack bar, and a breakfast buffet with a variety of items are available for guests.

Have the rooms at the Hyatt Regency San Francisco been recently updated?

Yes, several guests have mentioned that the rooms have been recently given a facelift and some rooms have even been upgraded.

About Hyatt Regency San Francisco

Hotels

Upmarket lodging with a 17-story atrium & modern rooms, plus sleek Californian dining & a warm bar.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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