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Hyatt Regency San Francisco

Hyatt Regency San Francisco Reviews Summary

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Hotels | San Francisco, CA

5 Embarcadero Ctr, San Francisco, CA 94111, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Hyatt Regency San Francisco?

As of Mar 13, 2024, 6588 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Hyatt Regency San Francisco's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 7, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Hyatt Regency San Francisco's customers had a positive experience.

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Hyatt Regency San Francisco

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Hyatt Regency San Francisco's customer reviews analysis

The Hyatt Regency San Francisco generally receives favorable feedback, positioning it positively in terms of overall company reputation. Guests often praise the cleanliness and comfort of the rooms, which have been noted as recently upgraded. The hotel's location is regularly highlighted as a strong point, providing proximity to the Ferry Building and public transportation, and situated in a safe, clean part of the city with walkable destinations. Customer service is another recurring theme where the hotel seems to excel, with many guests noting the accommodating and friendly nature of the staff. On the downside, there are some operational inefficiencies and amenities that fall short of expectations. The hotel bar has received criticism for its inconsistent opening hours and inexperienced staff, while some guests have expressed disappointment with the lack of in-room dining options and the overall impersonal experience in such a large establishment.

Positive Feedback

The Hyatt Regency in San Francisco boasts a series of admirable qualities that positively impact guest experience. Cleanliness and comfort are frequently commended, with several guests specifically mentioning the appealing state of the rooms and the welcoming ambiance the hotel provides. The front desk and housekeeping staff are frequently recognized for their responsiveness and exceptional service. The exclusive architecture and decent location also contribute to its uniqueness, creating an environment that stands out amidst the cityscape. Additionally, the food quality, especially the breakfast buffet, has been lauded by guests for its variety and taste.

Concerns and Threads

Despite many positive aspects, several areas for improvement at the Hyatt Regency San Francisco have been identified through customer feedback. Criticisms include inadequate in-room amenities such as toiletries and the absence of certain conveniences like cotton balls. Some guests have reported displeasure with outdated room features such as the need for renovation in certain bathroom areas. The lack of reliable room service has been flagged as a significant drawback, diminishing the comfort of staying in. Furthermore, the hotel bar has been reviewed negatively for its inconsistent operations and staff performance. Additionally, the overall large hotel experience has been perceived as impersonal by some guests.

Frequently asked questions about Hyatt Regency San Francisco

Does the Hyatt Regency San Francisco offer room service?

Guests have reported that room service can be inconsistent and they may experience difficulties when requesting in-room dining during busy periods, leading them to be directed to the on-site restaurant instead.

Are there any notable amenities or features at the Hyatt Regency San Francisco?

The hotel is praised for its cleanliness, unique architecture, and proximity to the Ferry Building and public transportation. Amenities such as a snack bar, and a breakfast buffet with a variety of items are available for guests.

Have the rooms at the Hyatt Regency San Francisco been recently updated?

Yes, several guests have mentioned that the rooms have been recently given a facelift and some rooms have even been upgraded.

Recent customer reviews and testimonials for Hyatt Regency San Francisco

Hyatt Regency San Francisco
Mariska Calabrese
4-Star
a week ago on
This hotel is a great place to stay. The rooms are clean and comfortable. The beds are a little soft, but they have some really great amenities including their snack bar that has a variety of food available as well as Advil/alcohol/coffee. The front desk/bell desk were even helpful at locating feminine products and were very compassionate by being private about it. The only real constructive feedback to give them is in regards to the hotel bar which just can’t get it together. Their bartenders are inexperienced and/or don’t care. I even managed to receive an old fashioned with Campari. The open hours the bar change too, but not necessarily by demand. Go across the street to Cafe Terminus to drink instead.
Hyatt Regency San Francisco
Yvonne Adams
4-Star
2 days ago on
Adequate but dreary hotel. The rooms are fine as they’ve recently been given a facelift, but communal areas are depressing. Reading lights above bed are way too bright. Memory foam toppers on beds guaranteed to feel like marshmallow. Housekeeping was very friendly and responsive - maybe the best thing about this place. It’s convenient for the ferry.
Hyatt Regency San Francisco
Patricia W
4-Star
2 weeks ago on
Spacious Bay Room Suite. Shower needs renovation adding handle shower head and caulking for cracked pan with the door connection. Other than that, the room is very nice. Need to provide extra amenities such as cotton balls. Tip them every day but did not get the full package.
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Overall Rating

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A+
A
B
C
D
F
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Overall Rating
4.4
/5
6588
reviews
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About Hyatt Regency San Francisco

Hotels

Upmarket lodging with a 17-story atrium & modern rooms, plus sleek Californian dining & a warm bar.

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