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As of Mar 20, 2024, 10280 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Hyatt Regency Chicago's customer reviews analysis

Hyatt Regency Chicago is frequently commended for its professional front desk personnel, modern and clean atmosphere, and a wide selection of dining options. Guests have particularly noted the convenience during business, legal, and military meetings, highlighting the site's cleanliness, safety, and ADA accessibility. The hotel's prime location and stunning views are repeated positive themes in the guest reviews. While the overall customer experience is notably positive, there are critiques regarding the absence of information about amenity closures and clarity on service features such as breakfast options included with club access. Some guests also experienced dissatisfaction with certain staff interactions and room feature functionalities like climate control.

Positive Feedback

Customer feedback generally reflects an excellent perception of Hyatt Regency Chicago. Major positive aspects encompass the hotel's cleanliness, modernity, and the staff's professionalism and availability to assist with inquiries. The location is praised for its safety, cleanliness, and convenience to local attractions and walkability to shops, dining, and seminars. Guests are especially satisfied with the varied and delicious breakfast options, the well-equipped hotel gym, and the accessibility features available throughout the facility. Additionally, the hotel's ability to host events and conferences is acknowledged as a significant strength, alongside exceptional views of the cityscape from select rooms and areas within the hotel.

Concerns and Threads

The negative aspects of customer feedback predominantly relate to service communication and amenity management. Guests express disappointment when not informed about the pool closure and when Hyatt Regency Club features such as free breakfast inclusions are not clearly articulated upon check-in. This occasionally led to unnecessary expenses and less than optimal utilization of available benefits. Additionally, there are occasional comments on the long waits for elevators during peak times and subpar climate control within the rooms. Room service experiences vary, with at least one guest mentioning an unfriendly encounter with the staff at the hotel restaurant which mildly tarnished an otherwise exemplary stay.

Frequently asked questions about Hyatt Regency Chicago

Is the hotel's location convenient for accessing local attractions and dining?

Yes, the Hyatt Regency Chicago is centrally located and within walking distance to main shops, restaurants, and attractions, making it a convenient option for visitors looking to explore the city.

Does the hotel offer suitable options for guests with dietary restrictions at breakfast?

According to customer reviews, the hotel provides a variety of breakfast options, including gluten-free choices, catering to guests with various dietary needs.

Are there fitness facilities available at Hyatt Regency Chicago, and if so, what is the quality?

The hotel offers a gym that is well-received by guests for its large size, cleanliness, and the quality of the equipment, catering to fitness-oriented travelers.

Recent customer reviews and testimonials for Hyatt Regency Chicago

Doris Nicchia

5-Star

a month ago

Front desk personnel were very professional and nice. It's always a pleasant experience to be greeted with a smile upon check in. Hotel was very clean and atmosphere is up to date and modern. Pool however was closed, which I wish I was aware of as that was a main reason for our visit. Polkafest was occurring which brings many people here so a bit busier than usual. Breakfast servers were great and right there to fill coffee or refill orange juice. Great choice selection for food including eggs, bacon, hash brows, turkey sausage, array of fruit, yogurt and so many pastries! Just wish it was a bit less crowded as it set off my autistic child whom we traveled with so mostly in our room. Food & drinks: Great array of choices

RW Anderson-consultant

5-Star

a month ago

The location was very clean,safe during our Team legal,business ,military meetings and seminars. The staff,management were available for any questions or concerns. The dining options were varied and ADA accessible. We would all appreciate veterans,military discount permanent options (business,personal). Safety: We always have our fire,law enforcement availability during dining,meetings,se,I are.

Robert Stevens

5-Star

2 weeks ago

I stayed at this hotel because of a conference being held here. I had an awesome time from check-in to check-out. The view was awesome, my bed was very comfortable, and the bathroom was great. No complaints about the room or my time at this hotel. I come to Chicago every so often. I would stay here again after my experience.

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Hyatt Regency Chicago Reviews Summary

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Featured review

Hyatt Regency Chicago's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Hyatt Regency Chicago

Is the hotel's location convenient for accessing local attractions and dining?

Does the hotel offer suitable options for guests with dietary restrictions at breakfast?

Are there fitness facilities available at Hyatt Regency Chicago, and if so, what is the quality?

Recent customer reviews and testimonials for Hyatt Regency Chicago

Satisfaction Score

Overall Rating

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