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House Of Fraser Reviews

Rated 4.2 based on 3554 Reviews

45 Buchanan St, Glasgow G1 3HL

Clothing Stores | Glasgow

Published on
March 14, 2024
Last updated
March 14, 2024

Reviews Summary

House of Fraser (HoF) appears to hold a notable reputation for quality and variety, offering an array of high-end brands across various departments such as cosmetics, clothing, and accessories. The feedback from customers generally suggests a positive shopping experience, highlighted by the presence of traditional department store elements, a diverse selection of products, and commendable customer service in certain sections. Recurring positive remarks emphasize the store's grand design, the availability of unique brands, and appreciation for the good condition of items. However, the company's reputation is tarnished by consistent negative experiences related to customer service and store policies. Complaints of poor service, particularly in attention to customer needs and the handling of purchases and returns, indicate a discrepancy between the quality of products offered and the standard of service provided. The layout of the store is also a point of contention, as some customers find it confusing and inadequately labelled.
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What Customers Are Saying About House Of Fraser?

Trustguide uses AI to extract key phrases from reviews about House Of Fraser and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of House Of Fraser's customers had a positive experience.

Positive
Neutral
Negative

House Of Fraser Ratings

5

As of Based on 3554 revies as of Mar 14, 2024

House Of Fraser Score

As of Based on 3554 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 3554 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of House Of Fraser's publicly available reviews View source

Faisal Madanat rated House Of Fraser 5 stars
2 months ago
House of fraser houses many high-quality brands all over the world. They have cosmetics, perfume, clothing, and makeup. It is very big and its design is very elegant and class. The prices are high. They make many offers during annual events.
John Chambers rated House Of Fraser 5 stars
2 weeks ago
Very good old fashioned type of department and there are not many of these left. I love them because they always have a lot of men’s clothing that suits me. Most older people ( and younger) will find something they like here.
yang yang rated House Of Fraser 5 stars
2 weeks ago
Really nice and huge shopping mall, so many brands and discounts, it almost has all Fraser group brands, Sofa, GAME, Flannels, House of Fraser, it’s been really nice to shop in here every time come to Glasgow. 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Frequently Asked Questions About House Of Fraser

Does HoF offer a variety of brands and products?

Yes, House of Fraser offers a wide range of high-quality brands and products, including cosmetics, perfumes, clothing, and makeup from around the world.

Can I expect good customer service at House of Fraser?

Customer service experiences at House of Fraser can vary. Some customers report excellent service in certain departments; however, there have also been noteworthy complaints about inattentiveness and poor service quality in others, which indicates that your experience may depend on the specific staff members on duty.

Are products at House of Fraser reasonably priced?

House of Fraser is known to carry high-end products that may come with a higher price tag, but they also offer discounts and deals during annual events that can provide more value to customers.

About House Of Fraser

Clothing Stores
We're House of Fraser (fondly known by those who love us as 'HoF') and we've been on a mission to provide your heart's desires for more than 150 years. From a humble Drapery Shop in Victorian Glasgow to an internationally inspirational department store, we've come a long way and we're still making history every day. We're so much more than just a house; we're a whole universe full of your favourite things.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.