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House Of Fraser
House Of Fraser

House Of Fraser Reviews Summary

Clothing Stores | Glasgow

What do customers say about House Of Fraser?

As of Mar 14, 2024, 3554 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 14, 2024
Last updated
March 14, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
3554
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

House Of Fraser's customer reviews analysis

House of Fraser (HoF) appears to hold a notable reputation for quality and variety, offering an array of high-end brands across various departments such as cosmetics, clothing, and accessories. The feedback from customers generally suggests a positive shopping experience, highlighted by the presence of traditional department store elements, a diverse selection of products, and commendable customer service in certain sections. Recurring positive remarks emphasize the store's grand design, the availability of unique brands, and appreciation for the good condition of items. However, the company's reputation is tarnished by consistent negative experiences related to customer service and store policies. Complaints of poor service, particularly in attention to customer needs and the handling of purchases and returns, indicate a discrepancy between the quality of products offered and the standard of service provided. The layout of the store is also a point of contention, as some customers find it confusing and inadequately labelled.

Positive Feedback

Customers of House of Fraser consistently praise the extensive selection of high-quality brands and the broad range of products available, particularly highlighting men's clothing, cosmetics, and fragrances. The elegant and classic design of the store contributes positively to the shopping experience. Customer experiences are bolstered by staff members who are described as welcoming, professional, and efficient in their service, particularly in certain departments like Dior and Christian Dior counter. Positive interactions with staff have led to recommendations, repurchases, and overall satisfaction in those instances. Additionally, the store's grandeur and celebratory offers during annual events enhance the perception of House of Fraser as a premier shopping destination.

Concerns and Threads

Despite the variety and high-end branding, House of Fraser has considerable shortcomings in customer service, which are consistent themes in the negative feedback. Customers report experiences of neglect and a lack of assistance from the staff, notably in sections like Chloe and Burberry. Complaints include inattentive staff, poor handling of item presentation and returns, and subpar service that does not align with the luxury image of the brands within the store. Such experiences have resulted in significant dissatisfaction, with some customers expressing they would take their business elsewhere. Furthermore, confusion regarding store layout and policies like exchanges have led to frustration and a diminished shopping experience. Troublingly, these negative interactions appear to overshadow the quality of the products, potentially impacting customer loyalty and the store's overall reputation.

Frequently asked questions about House Of Fraser

Does HoF offer a variety of brands and products?

Yes, House of Fraser offers a wide range of high-quality brands and products, including cosmetics, perfumes, clothing, and makeup from around the world.

Can I expect good customer service at House of Fraser?

Customer service experiences at House of Fraser can vary. Some customers report excellent service in certain departments; however, there have also been noteworthy complaints about inattentiveness and poor service quality in others, which indicates that your experience may depend on the specific staff members on duty.

Are products at House of Fraser reasonably priced?

House of Fraser is known to carry high-end products that may come with a higher price tag, but they also offer discounts and deals during annual events that can provide more value to customers.

Recent customer reviews and testimonials for House Of Fraser

House Of Fraser
Faisal Madanat
5-Star
2 months ago
House of fraser houses many high-quality brands all over the world. They have cosmetics, perfume, clothing, and makeup. It is very big and its design is very elegant and class. The prices are high. They make many offers during annual events.
House Of Fraser
John Chambers
5-Star
2 weeks ago
Very good old fashioned type of department and there are not many of these left. I love them because they always have a lot of men’s clothing that suits me. Most older people ( and younger) will find something they like here.
House Of Fraser
yang yang
5-Star
2 months ago
Really nice and huge shopping mall, so many brands and discounts, it almost has all Fraser group brands, Sofa, GAME, Flannels, House of Fraser, it’s been really nice to shop in here every time come to Glasgow. 🏴󠁧󠁢󠁳󠁣󠁴󠁿
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About House Of Fraser

Clothing Stores
We're House of Fraser (fondly known by those who love us as 'HoF') and we've been on a mission to provide your heart's desires for more than 150 years. From a humble Drapery Shop in Victorian Glasgow to an internationally inspirational department store, we've come a long way and we're still making history every day. We're so much more than just a house; we're a whole universe full of your favourite things.
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