Customer feedback for Wolf & Badger shows a strongly negative overall sentiment, especially in regard to product quality and post-purchase support. Multiple reviewers criticize the authenticity and construction of jewelry and accessories purchased through the platform, with specific concerns cited about missing silver hallmarks, discoloration, and rapid product failure. A common frustration centers around unresponsive or slow customer service, particularly with handling refunds or returns after delivery issues or faulty items.
The reviews frequently mention dissatisfaction with the customer support process, citing unanswered emails, unfulfilled refund promises, and lack of follow-up on complaints. Several customers also express disappointment about delayed or inaccurate deliveries, as well as pricing being higher than purchasing directly from brands or competitors. Only a small number of reviewers reference positive in-store experiences, describing visually appealing store layouts and helpful staff, most notably Fran, the store manager in London.
Overall, Wolf & Badger is regarded as having serious challenges with reliability and customer care, especially for online purchases in the UK and beyond. While the physical store receives occasional praise, consistent reports of fulfillment issues and lack of communication undermine trust in the company’s wider retail and e-commerce services. Prospective shoppers in London or online are advised to weigh these concerns carefully.
The reviews frequently mention dissatisfaction with the customer support process, citing unanswered emails, unfulfilled refund promises, and lack of follow-up on complaints. Several customers also express disappointment about delayed or inaccurate deliveries, as well as pricing being higher than purchasing directly from brands or competitors. Only a small number of reviewers reference positive in-store experiences, describing visually appealing store layouts and helpful staff, most notably Fran, the store manager in London.
Overall, Wolf & Badger is regarded as having serious challenges with reliability and customer care, especially for online purchases in the UK and beyond. While the physical store receives occasional praise, consistent reports of fulfillment issues and lack of communication undermine trust in the company’s wider retail and e-commerce services. Prospective shoppers in London or online are advised to weigh these concerns carefully.
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