Read HomeServe 343 Reviews Summary 2025

Dave Land rated HomeServe 1 stars

3 months ago

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Left with a Huge hole in my ceiling for a very very lengthy period of time after an engineer told me our leak was caused through vigorous showering for it then to be even worse the day after…appointed subcontractors caused more damage than good… ceiling replacement is almost as bad as what the initial damage caused .. asked for proof of damage via pictures to be told it was insufficient evidence… I have told them their appointed subcontractors aren’t allowed in the house again however I would be happy for them to send someone.. they clearly don’t listen or care… the worse company I have ever had the misfortune of dealing with or even giving my money to. I wished I’d looked at these reviews much sooner. Pictures of how my house was left for months and months with only half of the spot lights not able to have my Christmas dinner and family over… not being able to put my house up for sale and missing out on 2 properties as I wasn’t able to proceed. Repair works took longer than originally stated and without lighting in my kitchen for 7 days had to eat out and buy take aways and sit in our bedroom. The subcontractors have ruined my LVT flooring the list goes on… they have offered £750 compensation for months and months of making my family’s life HELL . To fix all the damage caused it’s around £2500 with like for like materials. PLEASE AVOID THIS COMPANY

Raegan Oates rated HomeServe 1 stars

a month ago

Still Left With a Leak, No Power, No Water – and No Help in Sight Absolutely appalling. I’m currently dealing with a major water leak inside my home, and I still have no electricity, no running water, and no support – all while caring for my 73-year-old parent. This is an active emergency, and yet I’ve been given an “emergency” appointment 24 hours later. What part of that is emergency service? I’ve called three times, and every single time I’m fobbed off with, “There’s nothing we can do.” No escalation, no sense of urgency, and absolutely no solution. The leak is still happening. The damage is getting worse. I’ve had to shut off not only my own water but also my neighbour’s supply just to try to limit the chaos – something no resident should ever have to do. We’re now left with a dangerous situation. There’s water coming in, no working electricity, and an elderly person in the house who is completely vulnerable. And the only response I’ve had is indifference. No options, no timeline, no concern. Just shrugged shoulders from every call handler I’ve spoken to. This is not just poor service – it’s gross negligence. And right now, we are still in the middle of it.

Shady Soliman rated HomeServe 5 stars

a month ago

I had a guy called Ovi come to sort out a blockage in my drains and he was brilliant! Very knowledgeable and thorough and goes the extra mile to explain everything and ensures issue is properly fixed. Just wanted to leave a review to acknowledge this guy as it is rare to find a good tradesman like this.