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Holidaysafe Travel Insurance Reviews

Rated 4.6 based on 1880 Reviews

Suite 12, 20 Churchill Square, Kings Hill, West Malling ME19 4YU

Insurance Services West Malling

Published on
August 9, 2025
Last updated
August 9, 2025

Reviews Summary

Overall, customer sentiment for Holidaysafe Travel Insurance is generally positive, with repeat business and ease of use noted as core strengths. Reviewers consistently mention the clarity of the website and helpfulness of the staff, especially when dealing with health conditions or requiring guidance. However, some users cited challenges such as delays in receiving confirmation emails and complicated online purchase processes, reflecting occasional issues with communication and system usability.

Frequent themes in the reviews include straightforward navigation for obtaining travel insurance, competitive pricing, and supportive staff who explain policies thoroughly. Customers with medical needs appreciate the tailored guidance provided, while value for money is repeatedly referenced. Challenges mentioned include technical hurdles during online applications and questions about price sensitivity for those with controlled medical conditions.

Based on reviewer feedback, Holidaysafe Travel Insurance is regarded as a reliable provider, especially valued by customers who return for annual policies or have specific health requirements. Its strong reputation for helpful service and competitive rates stands out, with most customers expressing satisfaction with their experience in buying travel insurance online.
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What Customers Are Saying About Holidaysafe Travel Insurance?

very easy to understand website interface

very polite and Friendly and knowledgeable

we would highly recommend them

very simple to find a travel insurance

prices are very competitive

helpful

immediate response given

good price for holiday cover

Trustguide extracts key phrases from reviews about Holidaysafe Travel Insurance and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Holidaysafe Travel Insurance's customers had a positive experience.

Positive
60%
Neutral
20%
Negative
20%

Holidaysafe Travel Insurance Ratings

2

As of Based on 1880 revies as of Aug 09, 2025

Holidaysafe Travel Insurance Score

60%

As of Based on 1880 revies as of Aug 09, 2025

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Customer Reviews

As of Aug 09, 2025, 1880 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Holidaysafe Travel Insurance's publicly available reviews View source

James R rated Holidaysafe Travel Insurance 5 stars
4 months ago
Annual insurance arranged using very easy to understand website interface. Relative had health issues and got an excellent price after being led through the system in a straightforward and very relevant manner. This is the second year we've used them and we would highly recommend them.
jill evanson rated Holidaysafe Travel Insurance 5 stars
3 weeks ago
Everything was explained to me so I could understand. As I have quite a few health problems and I was advised every step of the way. Team member was very polite and Friendly and knowledgeable. I would highly recommend holidaysafe. 2nd time I have used you guys for insurance and I received a discount on last year's price. Win win all the way. Thank you 😊
Susan Hartley rated Holidaysafe Travel Insurance 2 stars
3 weeks ago
I paid for holiday insurance over a week ago. I did not receive details of insurance cover by email so I rang Holidaysafe and asked them to send it to my email address again. Not received yet, still waiting.

Frequently Asked Questions About Holidaysafe Travel Insurance

Is Holidaysafe Travel Insurance easy to use for customers with health issues?

Yes. Customers with pre-existing health conditions mention that the website guides them through relevant disclosures, and staff are available to clarify health-related policy questions to help with a tailored insurance selection.

How quickly do customers receive their insurance documents?

Most customers receive their policy documents promptly by email after purchasing. However, some reviews mention occasional delays, requiring follow-up calls to receive the documentation.

Do premiums increase for controlled medical conditions?

According to reviews, prices may rise when declaring medical conditions, even if fully controlled, so customers should be aware that health details can affect the quote.

About Holidaysafe Travel Insurance

Insurance Services
Holidaysafe Travel Insurance provides travel insurance policies through an online platform. The company focuses on offering coverage options tailored to a range of travel needs, including provisions for pre-existing health conditions. Their services are designed for individuals and families seeking financial protection during trips, managed primarily through digital channels.

The business operates by guiding customers through an online application system, offering policy details, and supporting users via phone or digital communication when necessary. Customers can obtain insurance quotes, compare options, complete purchases, and receive documentation electronically. Staff are available to assist with policy selection, answer inquiries, and resolve issues related to insurance documentation.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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