Hilton Phoenix Resort At The Peak Reviews
Rated 4 based on 4939 Reviews
Hotels in Phoenix
7677 N 16th St, Phoenix, AZ 85020, United States
Published on
February 20, 2024
Last updated
July 10, 2025
The reputation of Hilton Phoenix Resort at the Peak as reflected by recent reviews presents a mixed impression. Customers appreciate the resort's location within the mountains, its well-maintained premises, friendly and accommodating staff, as well as the clean and comfortable rooms with the added benefit of some having balconies or decks. A recurrent theme, however, points to the aging facilities and a sentiment that the resort does not fully meet the expectations of a 4-star establishment based on the room condition and the quality of amenities offered. The resort's dining options seem satisfactory with positive mentions of the on-site restaurant, 'Hole in the wall'. Notwithstanding, there are operational disappointments such as the unexpected closure of the water park and maintenance issues including a non-functioning hot tub. Service experiences have been diverse, with some guests highlighting exceptional staff members while others recount less than favorable interactions with the resort's personnel.
The resort does feature a water park; however, there may be times when it is closed for maintenance or seasonal reasons. It is advisable to check the current status of the water park directly with the resort prior to booking or arrival to avoid disappointment.
The resort offers several dining experiences, including the 'Hole in the wall' restaurant which serves a range of dishes and has received positive reviews from guests for food quality.
The resort staff, including notable mentions like David Richardson, are acknowledged for their exceptional service, indicating a commitment to guest satisfaction. Any service issues or complaints should be brought to the attention of the resort's staff for prompt assistance and resolution.
Waterpark resort spanning 27 acres, with waterfalls, tennis courts, mini-golf, eateries & a spa.
