Reviews of Arizona Grand Resort & Spa indicate a dichotomous reputation that stems from varying guest experiences. On one hand, there is a legion of repeat visitors who extol the virtues of the spacious Villa rooms, the health club facilities, and the water park. The resort is complimented for its exceptional service, with employees described as polite and professional, and the maintenance team is praised for their prompt response to issues. Positive sentiments also extend to the well-maintained property, adequate event facilities, and the value provided by the combination of luxury accommodations and access to amenities such as water parks. However, there is a recurring concern regarding the resort's accommodations and pricing strategy. Guests consistently note areas needing improvement, particularly in room updates and cleanliness; specific issues raised include the presence of mold, unpleasant odors, and subpar cleanliness of the water park. Furthermore, the pricing of in-room amenities and food and beverages is widely perceived as excessive, detracting from the overall satisfaction and value proposition of the resort experience.
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