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Hilton Miami Downtown
Hilton Miami Downtown

Hilton Miami Downtown Reviews Summary

Hotels | Miami, FL

What do customers say about Hilton Miami Downtown?

As of Mar 25, 2024, 5391 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 25, 2024
Last updated
March 25, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
5391
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Hilton Miami Downtown's customer reviews analysis

The overall reputation of the Hilton Miami Downtown appears to be positive with praise directed towards its strategic location, particularly for cruise passengers and those interested in exploring the downtown area of Miami. Customer feedback consistently highlights the hotel’s convenience in terms of proximity to public transportation, eateries, and attractions, contributing positively to its reputation. However, the reports of an outdated infrastructure and the need for renovations impede the establishment's overall perception. A notable point of dissatisfaction among guests is the unexpected closure of the swimming pool, a facility often emphasized in the hotel’s promotion, leading to disappointment especially for those with families. Staff professionalism and a high standard of customer service emerge as recurring themes, often mitigating the negative impact of the tired decor and maintenance issues. The hotel’s location, while strategic, has received mixed reactions implying variability in guest preferences regarding the surrounding environment.

Positive Feedback

Key positive aspects of customer feedback focus on the Hilton Miami Downtown’s location, customer service, and room quality. The hotel’s proximity to the Metro Mover, trolley services, and local amenities such as supermarkets and restaurants is repeatedly commended, enhancing the convenience of the stay for guests. Furthermore, there are numerous mentions of the helpful and courteous hotel staff, with specific individuals acknowledged for their exceptional service. This demonstrates a strong culture of hospitality. The accommodations, particularly on higher floors, are described as spacious, clean, and providing beautiful views, which clearly contribute to a pleasant stay for guests. Moreover, the valet service receives kudos for its efficiency, adding to the overall positive customer experience. The hotel's amenities and offerings are deemed satisfactory by many, with specific mention of the room service quality.

Concerns and Threads

On the negative side, guests have expressed their dismay with certain aspects of the Hilton Miami Downtown. One major point of discontent revolves around the unavailability of the pool, which was a deciding factor for many guests when booking their stay. This unexpected closure has led to frustration, especially for those looking forward to leisure time at the hotel. Additionally, the hotel’s need for renovations is a recurrent topic in the feedback; guests have found the decor outdated and the infrastructure worn out. Also, some guests faced inconvenience with the elevators, both in terms of operational issues and long waiting times during events. Room shower quality, slow internet service, and the lack of benefits for Hilton loyalty members were other negatives that impacted the customer experience. The environment around the hotel is mentioned by some guests as less desirable, influencing their stay and future lodging decisions.

Frequently asked questions about Hilton Miami Downtown

Is the Hilton Miami Downtown well-situated for guests interested in sightseeing and local attractions?

Yes, the Hilton Miami Downtown is in a strategic location that is close to public transportation such as the Metro Mover and trolley services, which offer access to restaurants, shops, and the Bayside waterfront, making it convenient for sightseeing and exploring the local area.

Have there been recent complaints about the facilities at Hilton Miami Downtown?

Some guests have reported the unexpected closure of the swimming pool, which was not advertised online. Additionally, there are concerns about the hotel's need for updates, with some guests finding the decor and infrastructure to be outdated.

Does Hilton Miami Downtown offer room service and is it well-reviewed by guests?

Hilton Miami Downtown does offer room service, and it has been positively reviewed by guests. The staff involved in room service, particularly, have been recognized for their excellent service and for enhancing the overall guest experience.

Recent customer reviews and testimonials for Hilton Miami Downtown

Hilton Miami Downtown
Sarah J
4-Star
2 weeks ago
Always a great stay and around the corner from the Metro Mover and free trolley bus outside hotel. Rooms great,spacious and clean - only downside bathrooms slightly small due to layout. Giving four stars as the pool is out of service and not advertised online. Pic’s are views from hotel room…. Walkability: Close to supermarket, peateries and Bayside waterfront.
Hilton Miami Downtown
Rochell Amor
4-Star
2 weeks ago
I enjoyed my stay here. Let me start by saying that the customer service and room service was perfect! I would like to thank Selena in room service as well as the young man that brought all of my room service orders. All of the staff was accommodating and courteous. I loved my room on the 20th floor and felt safe and comfortable during my stay. Renovations are needed in the rooms since everything seemed lackluster despite that the service was top tier. I will be returning upon my next stay in Miami. Thanks again to the staff.
Hilton Miami Downtown
Eddy Fay
4-Star
a month ago
recently stayed at the Hilton Miami/Downtown for a conference, and unfortunately, my experience was far from satisfactory. The hotel can best be described as run-down, with a location that leaves much to be desired in Miami. First and foremost, the service was the only redeeming aspect of my stay. The staff tried their best to accommodate guests, but it was clear that they were working within the limitations of an outdated facility. While the rooms were adequately cleaned on a daily basis, the overall ambiance was lackluster due to the old decor. Everything seemed worn-out and in need of a refresh. It's evident that the hotel has seen better days. Furthermore, the location of the hotel didn't enhance my experience either. Situated in what I would describe as a less desirable area of Miami, it didn't offer the vibrant atmosphere or convenient access to attractions that one might expect from a Hilton property. If visiting Miami in the future, I will explore other accommodation options that offer a more enjoyable experience.
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TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
5391
reviews
Excellent
Good
Average
Fair
Poor

About Hilton Miami Downtown

Hotels
Vibrant modern lodging overlooking the bay, featuring a rooftop pool & bar with skyline views.
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