Houston, TX
Hilton Americas-Houston
Hilton Americas-Houston

Hilton Americas-Houston Reviews Summary

Rated 4.5 Star based on 7512 Reviews

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Overall Rating
Published on
April 2, 2024
Last updated
April 2, 2024

What do customers think about Hilton Americas-Houston?

The Hilton Americas-Houston garners a positive reputation overall, with numerous guests complimenting its cleanliness, friendly and helpful staff, and prime location. It excels in providing quality amenities and services, including an impressive breakfast buffet and connection to the convention center. Attendees of events and conventions noted efficient check-in procedures even during late hours and were satisfied with the room's appointments and the quality of crew meals provided. Customer experiences particularly highlighted the hotel's attentive staff, accessibility features such as TV inputs for personal devices, and specialized room offerings like Pure rooms. Despite these accolades, there is room for improvement. Guests critiqued aspects of the room comfort and service, specifically mentioning the lack of convenience items such as microwaves and the subpar presentation of room service. The hotel's vicinity was occasionally criticized for contributing to disturbances at night, particularly from nearby nightclubs during weekends.

Positive Feedback

Key positive aspects repeatedly emphasized in customer feedback pertain to the hotel's exceptional staff who are consistently described as friendly, helpful, and attentive. The cleanliness of the facility is also a recurring commendation, enhancing the overall positive experience of the guests. The hotel's breakfast buffet has been praised as the 'best hotel breakfast buffet ever had,' suggesting a high standard of dining experience. Its strategic location next to the convention center and proximity to parks and dining options is seen as a primary convenience for guests. The details regarding technology-friendly amenities, such as TVs equipped with accessible inputs, offer a favorable impression to modern travelers. Furthermore, the incorporation of specialized room types, such as Pure rooms that cater to allergy sufferers, and the hotel's attractive views also emerge as notable positive points.

Concerns and Threads

The Hilton Americas-Houston's reputation is slightly marred by a few key negative aspects mentioned by guests. There have been criticisms regarding the lack of basic amenities in the rooms, such as a microwave, which is commonly expected for the price point. The room setup in terms of furniture placement has been a point of concern, affecting the convenience and safety of guests moving around the room. Guests also expressed dissatisfaction with the adaptation to post-Covid service norms, such as room service deliveries in paper bags and with plastic utensils, particularly when considering the associated costs. Noise pollution from nearby nightclubs poses a significant issue for guests staying over the weekend, affecting their rest and overall experience. The negative aspects, while less numerous, highlight specific areas for potential improvement concerning guest comfort and expectations.

Frequently asked questions about Hilton Americas-Houston

Does the Hilton Americas-Houston offer any specialized room types for those with allergies?

Yes, the hotel offers Pure rooms, which are specifically designed to provide a better environment for allergy sufferers, with many guests reporting a noticeably improved experience.

Are there dining options available within the hotel?

Yes, the Hilton Americas-Houston provides a highly recommended breakfast buffet and has received positive feedback for the quality of crew meals, indicating a good standard for on-site dining options.

Is the Hilton Americas-Houston hotel located in a quiet area?

While the hotel itself maintains a reputation for cleanliness and good service, some guests have reported noise disturbances from nearby nightclubs, particularly during weekends, which may affect the quietness of the surroundings.

What are customers saying about Hilton Americas-Houston

Hilton Americas-Houston
Ben K
a week ago
Didn't stay here but had to go to several meetings in this hotel. Overall what I saw was really nice and clean. Staff was very friendly and helpful. Came over one morning to eat the breakfast buffet. It was awesome. Highly recommend. Best hotel breakfast buffet I've ever had and for a reasonable price. Loved that it was also connected to the convention center, and loved the trees you could see outside.
Hilton Americas-Houston
Diana Apolinar
a week ago
We did not stay overnight. However we did take part in a large convention. This hotel was very clean and very maintained. Workers stayed busy and friendly. The location is PRIME! There are dinning options both in and around. A park across the street. Direct access to a parking garage.
Hilton Americas-Houston
Misty MK
2 weeks ago
The atmosphere and staff were amazing. Still not happy with room service coming in paper bags and plastic utensils since Covid while other hotels have gone back to full service room service , especially for the prices paid. 100 dollars for breakfast in plastic containers is ridiculous.
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About Hilton Americas-Houston

Upscale high-rise lodging connected to a convention center, with dining, a spa & a city-view pool.