Healthy Paws, a Chubb Company Reviews

Sentiment toward Healthy Paws Pet Insurance is predominantly positive, with many reviewers highlighting reliability, fast claims processing, and responsive customer care. Customers often mention straightforward reimbursement, ease of using the company’s app, and proactive follow-up from staff after major pet medical events. However, several reviewers do express dissatisfaction with premium increases and some recent policy changes, indicating pockets of frustration.

Key themes include praise for prompt reimbursement, seamless mobile claim submissions, and the ability to choose or adjust coverage levels. The coverage for critical and emergency veterinary procedures is frequently singled out, though customers note exclusions for basic or routine care. Several reviewers emphasize that Healthy Paws’ communication—reaching out after procedures and offering clear policy information—is a valued aspect. Criticisms focus on premium hikes, policy cancellations for older pets, claim denials in specific scenarios, and new payment processing fees.

Overall, Healthy Paws Pet Insurance is recognized as a dependable provider for pet owners seeking major medical coverage, especially for emergencies and surgeries. Trust appears solid among long-term customers, and ease of interaction is noted as a strong point. While rising costs and limits for older pets create discontent, Healthy Paws retains a reputation for efficiency and helpfulness within the pet insurance sector.

Healthy Paws Pet Insurance provides pet health insurance policies for dogs and cats, focusing primarily on covering unexpected accidents, illnesses, surgeries, hospitalizations, and emergency care. The company operates through a direct-to-customer model, offering policy options and claim management digitally via its website and mobile application.

Customers manage their pet’s policy, submit claims, select reimbursement rates, and receive payments through the Healthy Paws app or website. The company processes claims by requiring uploads of veterinary invoices and necessary records, and it offers both mailed checks and direct deposit for reimbursements. Communication—including claim status updates and follow-up—is managed electronically, supporting streamlined interactions and efficient service delivery.