Haven Claims Reviews

**0 Star Review for Acorn Insurance and Haven Insurance** I have been a loyal customer of Acorn Insurance for five years, insuring multiple cars with them. However, my experience has been utterly disappointing. Each year, they consistently increase my premium, despite my commitment to pay in full. Last December, my car was parked when it was hit by a taxi driver, who is also insured with Acorn. Since then, I have been trapped in a frustrating back-and-forth with their claims department. The market value for my car is between £75,000 and £80,000, yet they initially quoted me £43,000, later raising it to £56,000—an offer I rightfully declined. For the past seven weeks, they have been conducting future valuations, and I have not been able to contact my case handler, Victoria Divito, who is now my second case handler. I've received no emails or phone calls from either of them during this entire process. It's infuriating how quickly they raise premiums but seem to drag their feet when it comes to paying out claims, especially for a non-fault incident. Their complaints team suggested that if I’m unhappy with the claim process, I should consider making a claim on my own policy or involve my legal team. This has caused me immense distress and anxiety, especially after they took away my hire car without notice. In short, I am incredibly disappointed with Acorn Insurance. Their lack of communication, poor handling of claims, and disregard for customer loyalty are unacceptable. I highly do not recommend this company to anyone looking for reliable insurance coverage.

There as no option for zero Star Review for Acorn Insurance and Haven Insurance** I have been a customer of Acorn Insurance for 2 years, insuring . However, my experience has been utterly disappointing. I have been trapped in a frustrating back-and-forth with their claims department. The market value for my car is between £15000 and they initially quoted me £10000,an offer I rightfully declined. For more then 10 week s, i have been conducting future valuations, and I have not been able to contact my case handler, when you try to ring them 45 mint wait plus they passing to acorn and haven to each other after they just hung phone for them 100 time in one 8 week so still can't find who's your case handler no emails or phone calls from either of them during this entire process. especially for a non-fault incident. I highly do not recommend this company to anyone looking for reliable insurance coverage.