Read Haven Claims 474 Reviews Summary 2025

PJ Craddock rated Haven Claims 1 stars

a week ago

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AVOID AVOID AVOID AVOID Trust me you do NOT want to go with this terrible failure of an insurance "provider", unless you intend to lose money. I had my Range Rover stolen off my driveway, locked, steering lock in place, with no fault of my own. Yet despite this, they could not have handled my claim worse if they tried. Months and months passed, all while I was losing money to the finance company (which they obviously did not care about) and failing to provide a reason as to why settling my claim is taking so long. Eventually, they responded, essentially stating that they were only to cover part of the claim and the rest was "my responsibility" (again, despite the fact that this was literally stolen off my driveway, fully locked and with a steering lock in place for extra security, so I breeched nothing in my contract with them) and giving me 24 hours to respond...despite the fact that they took over 6 months to respond to my claim!!! I have no idea how a company like this is even allowed to operate, they need to be investigated by the ombudsman and possibly closed down. They are not fit for purpose!

Silvanis Barbers rated Haven Claims 1 stars

3 months ago

**0 Star Review for Acorn Insurance and Haven Insurance** I have been a loyal customer of Acorn Insurance for five years, insuring multiple cars with them. However, my experience has been utterly disappointing. Each year, they consistently increase my premium, despite my commitment to pay in full. Last December, my car was parked when it was hit by a taxi driver, who is also insured with Acorn. Since then, I have been trapped in a frustrating back-and-forth with their claims department. The market value for my car is between £75,000 and £80,000, yet they initially quoted me £43,000, later raising it to £56,000—an offer I rightfully declined. For the past seven weeks, they have been conducting future valuations, and I have not been able to contact my case handler, Victoria Divito, who is now my second case handler. I've received no emails or phone calls from either of them during this entire process. It's infuriating how quickly they raise premiums but seem to drag their feet when it comes to paying out claims, especially for a non-fault incident. Their complaints team suggested that if I’m unhappy with the claim process, I should consider making a claim on my own policy or involve my legal team. This has caused me immense distress and anxiety, especially after they took away my hire car without notice. In short, I am incredibly disappointed with Acorn Insurance. Their lack of communication, poor handling of claims, and disregard for customer loyalty are unacceptable. I highly do not recommend this company to anyone looking for reliable insurance coverage.

SHER ZAMIN rated Haven Claims 1 stars

3 months ago

There as no option for zero Star Review for Acorn Insurance and Haven Insurance** I have been a customer of Acorn Insurance for 2 years, insuring . However, my experience has been utterly disappointing. I have been trapped in a frustrating back-and-forth with their claims department. The market value for my car is between £15000 and they initially quoted me £10000,an offer I rightfully declined. For more then 10 week s, i have been conducting future valuations, and I have not been able to contact my case handler, when you try to ring them 45 mint wait plus they passing to acorn and haven to each other after they just hung phone for them 100 time in one 8 week so still can't find who's your case handler no emails or phone calls from either of them during this entire process. especially for a non-fault incident. I highly do not recommend this company to anyone looking for reliable insurance coverage.