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Hampton By Hilton
Hampton By Hilton

Hampton By Hilton Reviews Summary

Hotels | Birmingham

What do customers say about Hampton By Hilton?

As of Apr 08, 2024, 2823 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 8, 2024
Last updated
April 8, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
2823
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Hampton By Hilton's customer reviews analysis

The overall company reputation of Hampton by Hilton Birmingham Broad Street is positively reflected in the recent customer reviews. The hotel is frequently praised for its cleanliness and amiable staff, which are consistently highlighted as major strengths. Clean rooms, daily housekeeping services including the changing of bedding and towels, and the use of key cards to maintain security measures boost the hotel's stature. The complimentary breakfast, though seen as basic by some, is generally appreciated for its variety and the presence of attentive staff. Another pillar of satisfaction is the hotel's central location, which adds convenience due to its proximity to various attractions, restaurants, and public transport options. The frequent mention of a friendly atmosphere and the efficient check-in process contribute to a pleasant customer experience overall. While the evaluation is largely positive, there are notes regarding areas for improvement, particularly with some amenities and services.

Positive Feedback

Positive customer feedback for Hampton by Hilton Birmingham Broad Street centers on several key aspects of the hospitality experience. The cleanliness of rooms and daily housekeeping stand out as significant positives, ensuring guests enjoy a comfortable and well-maintained environment. The hotel's location receives commendations for its accessibility and closeness to the town center, with many guests appreciating the walkability to local attractions, such as the ICC, Sealife Centre, and various dining venues. Customer service is another highlight, with staff members receiving individual praise for their courteousness and helpfulness, notably during busy periods. The seamless check-in experience and the provision of a free room upgrade are positively reviewed, evidencing the hotel's commitment to guest satisfaction. Security measures such as key card access for elevators and entrances further reassure guests of their safety. Finally, the complimentary breakfast, despite mixed feedback, is mostly perceived as an advantageous amenity.

Concerns and Threads

Negative aspects of customer feedback predominantly concern the quality of certain amenities and services at Hampton by Hilton Birmingham Broad Street. The most significant dissatisfaction is expressed towards the comfort of the sofa beds, which guests find extremely uncomfortable due to the palpable springs. A recommendation for mattress toppers or an upgrade in mattress quality is suggested as a solution. The breakfast experience, while generally found to be satisfactory, is sometimes critiqued for being basic or lacking in comparison to other hotels’ offerings. The air conditioning system's tendency to reset to a default temperature has caused inconvenience, leading to rooms becoming overly warm and stuffy if not frequently adjusted. The absence of bathtubs in bathrooms is also mentioned as a potential downside for families with small children. Parking can also be challenging due to roadworks and the multi-storey arrangement. Lastly, minor details such as the quality of the orange juice at breakfast indicate areas where refinement could enhance the overall guest experience.

Frequently asked questions about Hampton By Hilton

Do the rooms at Hampton by Hilton Birmingham Broad Street have security measures?

Yes, the hotel has implemented security measures. Guests cannot use the elevators or enter the building at night without a key card, ensuring safety and restricted access.

What type of breakfast is offered at the hotel, and is it included in the room rate?

The hotel offers a complimentary breakfast with a range of choices. Feedback on the breakfast varies, with some guests finding it basic but satisfactory, whereas others appreciate the variety, including giant waffles and snack options for children.

How is the location of Hampton by Hilton Birmingham Broad Street for accessing local attractions?

The hotel is centrally located on Broad Street, offering convenient access to local attractions, restaurants, bars, shops, and public transport. It is within walkable distance to several popular venues like the ICC and the Sea Life Centre.

Recent customer reviews and testimonials for Hampton By Hilton

Hampton By Hilton
Tega Ed
5-Star
a week ago
Lovely hotel! Lovely and clean rooms! The bedding and towel were changed daily. Rooms were arranged daily. I loved the staff. So courteous. The complimentary breakfast was also great, hot, and there were courteous staff in attendance. It made my stay in Birmingham absolutely fantastic! The location was also amazing and accessible to everywhere. I will definitely stay here again. Rooms: Spacious and clean. Amenities in the room Nearby activities: Close to town center so close to everything Safety: Safe. U can't get up the elevators without your key. Card At night, u can't even get into the building without a key card. Walkability: I walked to ICc and the town center Food & drinks: Affordable, although all I had was breakfast
Hampton By Hilton
Amie P
5-Star
5 days ago
Very impressed with this hotel, Easter weekend was fully booked but the staff were still friendly and helpful. Check-in was seamless, great parking availability and the room was very clean. Great location, walkable distance to lots of attractions like sealife centre, Lego discovery centre and restaurants. The breakfast is very good, lots of choice and giant waffles (didn't have one but they looked good) the kids were given a lunch box too, so we packed some snacks like croissants, muffins and fruit in them, lovely touch. The biggest negative is that the sofa bed is extremely uncomfortable. You could feel the springs against your body, it could benefit from a mattress or even a mattress topper to provide some cushioning between a person and the springs. Rooms: The room was spacious and clean but the bathroom doesn't have a bathtub so might not be good for little kids Nearby activities: Legoland, sealife centre and arena Walkability: Walking distance to attractions, lots of restaurant and bars
Hampton By Hilton
Agnieszka Wojtala
5-Star
3 weeks ago
Our room was spotlessly clean and had all the essentials (including an iron and ironing board). We loved the central location and the staff were amazing. The only weaker point of our stay was breakfast, it was very basic, but still edible. Very good value for money.
Read all reviews

About Hampton By Hilton

Hotels
Contemporary hotel with a gym and a vibrant bar, plus free hot breakfast and WiFi.
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