Trustguide floating notification
Get Trustguide AI reviews widget free
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Green Flag logo

Green Flag Reviews

Rated 2.8 based on 75 Reviews

Insurance Services in Leeds

The Wharf, Neville St, Leeds LS1 4AZ

Published on
July 28, 2025
Last updated
July 28, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Green Flag's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

Got a busrning question about ?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

What Customers Are Saying About Green Flag?

absolutely lovely

amazing and I was on my way

service to be excellent

very happy

so patient with me

couldn’t fault the service

very professional and more than made up

we were on our way soon after

totally brilliant on both occasions

Trustguide extracts key phrases from reviews about Green Flag and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 28, 2025, 75 customers have reviewed this business and rated it 2.8 Star out of 5. Trustguide conducted an in-depth analysis of Green Flag's publicly available reviews View source

Grace Kg rated Green Flag 5 stars
6 days ago
This is some text inside of a div block.
I had a puncture and booked help through the app. The mechanic who arrived, Luigi, was absolutely lovely. He was friendly and professional and took great care to make sure everything was handled. He rang me when he was 15 mins away, and helped me to explain to the garage what I needed. 10/10 service end to end — i am especially grateful as a solo female driver. Thank you Luigi :)
David Hall (Stainless Dave.) rated Green Flag 2 stars
3 months ago
I used to be a contractor for ‘National Breakdown’ and liked their customer care. So now years later I took out personal cover with them (now obviously Green Flag) I have a Mercedes SLK 2016 and a 2000 1200cc Suzuki Bandit which only comes out on sunny days and is in excellent condition. My first day out on my Bike in 12 months having had a reverse shoulder replacement a year ago, the bike unfortunately came to a halt a few miles away from home and wouldn’t restart, I could have possibly have pushed it home, but was thoughtful of my shoulder and didn’t feel confident enough to do so. So I clicked the app, clicked ‘rescue me’ popped in my bike registration, it immediately came back ‘vehicle not covered on personal cover too old’ I had to call a motorcycle garage in Lancaster to rescue me, costing more than my annual subscription to Green Flag. This was our first ever call out. I won’t be renewing with them again….
Brian Lees rated Green Flag 5 stars
3 months ago
I had a great experience with Green Flag this morning. Basically I locked myself out of my car and was in a hurry to catch a train. The service I received was amazing and I was on my way in a short time from the initial phone call to a Green Flag to their representative arriving and opening my car. So relieved and so appreciative!! Many, many thanks !!

Reviews Summary

The overall sentiment toward Green Flag’s breakdown and recovery services is mixed. Reviewers consistently note some outstanding cases of professionalism and responsiveness, often highlighting individual staff members like Luigi, Emma, and Damion for their helpful manner. However, there are also repeated criticisms regarding long wait times, communication difficulties, and dissatisfaction with policy-related matters. Some mention clear frustration with delays or customer service agents.

Most frequent themes in the reviews focus on reliability and speed of service. There are positive comments about fast recovery arrivals and problem resolution, especially in emergency or time-sensitive scenarios. On the other hand, multiple reviewers share concerns about failures in communication, confusion about coverage, and significant delays, even extending beyond eight hours in one instance. The mix of staff competence and system or policy shortcomings shape customer opinions.

Overall, Green Flag maintains a reputation for delivering effective breakdown assistance in many instances, especially when staff can respond directly and promptly. However, inconsistent experiences with response times and certain administrative policies impact trust. In the UK, Green Flag is regarded as a provider clients may find highly supportive but also unpredictable in critical situations.
Read more

Frequently Asked Questions About Green Flag

How quickly does Green Flag typically respond to breakdowns?

Response times vary. Some reviewers report recovery vehicles arriving within an hour, while others note waits exceeding eight hours. Factors such as location, call volume, and type of service needed may influence the time it takes for assistance to arrive.

Can all vehicles be covered by Green Flag’s personal breakdown insurance?

Not all vehicles qualify. At least one review notes that older motorcycles may not be covered under personal breakdown insurance, so it's important to check terms and vehicle eligibility before purchasing a policy.

What happens if there is confusion with my policy or cover?

Some reviewers report issues with policy amendments or misunderstandings resulting in accidental cancellations and administrative charges. It’s recommended to confirm changes in writing and follow up for clarification to ensure accurate coverage.

About Green Flag

Insurance Services
Green Flag provides vehicle breakdown recovery and roadside assistance services across the United Kingdom. The company offers insurance-supported coverage for automobiles and motorcycles, assisting customers with break-downs, punctures, lockouts, and mechanical problems. Customers can request service via a mobile application or by phone.

Green Flag operates through a network of professional recovery operators and call centre staff who coordinate dispatch and manage customer cases. They use digital communication to confirm details and send qualified mechanics or towing services. Account administration, policy amendments, and renewals are managed both online and via customer support agents.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
5698436753273273089

How was your experience at Green Flag?

Positive sentimentNeutral sentimentNegative sentiment

Top rated companies in Insurance Services

BIG Warranties logo
BIG Warranties

Rated 3.2-Star

Insurance Revolution logo
Insurance Revolution

Rated 4.1-Star

Davies Group Limited logo
Davies Group Limited

Rated 1.3-Star

One Sure Insurance logo
One Sure Insurance

Rated 4.4-Star

Staysure logo
Staysure

Rated 4.3-Star

Install Trustguide reviews widget on your website
Trustguide floating notification
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.