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Got You Covered logo

Got You Covered Reviews

Rated 3.7 based on 1418 Reviews

First Floor, Webb Ellis House, Rugby Rd, Twickenham TW1 1DS

Insurance Services Twickenham

Published on
July 29, 2025
Last updated
July 29, 2025

Reviews Summary

Overall sentiment toward Got You Covered Insurance Services is mixed based on customer reviews. While some customers report highly negative experiences, particularly regarding sales tactics and post-sale support, many others praise individual staff members for professionalism and extra effort. Reviewers cite long call hold times and perceived pressure or pricing inconsistencies as areas of concern, counterbalancing the strong praise certain agents receive.

Common themes include standout performance from specific team members like James Oliver, Obi, Kit, Patrick, and Rob Shaw, who are credited with making the insurance process straightforward, transparent, and reassuring. Repeat business, especially from landlord clients, and successful support for customers with unique insurance needs feature positively. However, reviews also highlight frustration with telephone support, inconsistent service quality, and in rare cases, allegations of misleading or unethical practices.

In summary, Got You Covered Insurance Services has earned both gratitude for its dedicated staff and criticism for gaps in service consistency. Across the region, the company is noted as delivering excellent individual assistance but must address recurring complaints about sales methods and customer support reliability to further strengthen its reputation.
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What Customers Are Saying About Got You Covered?

an absolute breeze

over and above to get us a really good price

went above and beyond for me

professional, polite, and provided a level of service

completely understood my situation

helping me get back on the road

I had an amazing experience

Trustguide extracts key phrases from reviews about Got You Covered and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Got You Covered's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

Got You Covered Ratings

5

As of Based on 1418 revies as of Jul 29, 2025

Got You Covered Score

60%

As of Based on 1418 revies as of Jul 29, 2025

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Customer Reviews

As of Jul 29, 2025, 1418 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Got You Covered's publicly available reviews View source

Sep Hosseiny rated Got You Covered 1 stars
4 days ago
1 Star — OR 0 if it was AVAILABLE Misleading, Unethical, and Potentially Fraudulent I obtained a quote through Compare The Market from Got You Covered for just over £1,000. As part of that quote, I specifically included No Claims Discount (NCD) protection. Everything appeared straightforward at first. However, once I contacted their sales team, the experience rapidly deteriorated. The representative made persistent efforts to remove the No Claims protection from the policy, despite the fact that it had already been selected in the original quote. It was clear they were trained to discourage customers from adding essential protections, using subtle pressure tactics to make the quote appear more competitive. After going through the process, I was then quoted almost £3,000 over the phone — nearly triple the original online price. There was no valid justification for such a dramatic increase. The entire approach felt deceptive, manipulative, and designed to mislead the customer from the outset. This conduct is not only highly unprofessional but appears to violate FCA regulations regarding transparency, fairness, and the obligation to treat customers honestly. If this is standard practice at Got You Covered, it warrants serious regulatory scrutiny. I would strongly advise others to avoid this company. Their sales methods are misleading, their pricing is inconsistent, and their customer treatment is unacceptable. This is not how a regulated insurance provider should operate.
W rated Got You Covered 5 stars
a week ago
Just got insured on my car and honestly, the guy who I dealt with - James Oliver made the whole process an absolute breeze! Usually dealing with insurance is a drag, but this time it was smooth and simple from start to finish. Not only did he sort everything quickly, but he also got me the best price out there. Can’t thank him enough. I genuinely want James every time I have to deal with an insurance company — top-notch service and super easy to deal with. Highly recommend! What a fella!
Parag Bhargava rated Got You Covered 5 stars
a week ago
Have been buying landlord insurance over the last three years from Got You Covered. This year we looked for insurance for Ltd company properties and Obi went over and above to get us a really good price. Very helpful, understanding exactly what our requirements were despite having an issue from the past. Highly recommend them and will definitely be using in the future.

Frequently Asked Questions About Got You Covered

Do Got You Covered agents help with unique insurance needs?

Yes, several reviews mention staff members assisting clients with special insurance circumstances, including properties held by companies and drivers with penalty points or criminal convictions. Agents often clarify options and work to find best-fit solutions.

Can I expect consistent pricing from initial quotes?

Some reviewers report inconsistencies between online quotes and final prices received by phone. Customers are encouraged to clarify all policy features and costs in advance to avoid surprises and understand what is included in the offer.

Is telephone support reliable and quick?

Reviews indicate that customers occasionally experience long wait times or difficulty reaching the right staff member for support after policy setup. Follow-up may also require persistence for more complex issues.

About Got You Covered

Insurance Services
Got You Covered Insurance Services is a company operating in the insurance industry, providing coverage options for individuals and businesses. They facilitate policies such as car and landlord insurance, aiming to match clients with suitable protection based on their specific requirements.

The company operates through a team of agents who liaise with customers by phone, delivering quotations, explaining policy details, and handling applications. Their workflow emphasizes direct communication, policy assessment, and addressing potentially complex customer circumstances, such as penalty points or company property cover.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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