Overall, customer sentiment towards Goodlord’s referencing and insurance software service is strongly positive, with users frequently noting the friendliness, patience, and professionalism of specific staff members such as Daniel, Stefan, and Marie. Reviewers highlight clear communication, thorough explanations, and a seamless process. While nearly all feedback is favorable, one customer expresses significant dissatisfaction with the chatbot-based section editing functionality, citing frustration around usability and form constraints.

Common feedback points to exceptional customer support as a defining characteristic of Goodlord’s reputation. Themes of accessibility, going the extra mile, and clear guidance appear consistently. Staff members are often credited for making complex processes, like insurance and referencing, straightforward for both first-time and returning users. Fast resolutions, quick document verification, and excellent communication are praised repeatedly, reaffirming the human-centric approach even in a digitally-driven context.

In summary, Goodlord is regarded as a highly reliable and responsive provider of referencing and insurance software within the UK lettings sector. Reviewers trust the company’s support team and cite efficient problem-solving and effective communication as key benefits, making it a popular choice for residents and agents seeking a streamlined moving or rental process.

Goodlord provides referencing and insurance software solutions, primarily serving the lettings and property rental industry. Its platform facilitates document verification, tenant referencing, and the arrangement of insurance products, offering an integrated digital service to streamline processes for both tenants and letting agents.

Goodlord operates digitally, combining automated software tools such as chatbots and online forms with personalized customer support from trained staff. Processes involve the collection and verification of client documents, clear explanation of procedures and policies, and hands-on assistance with insurance and referencing tasks as needed.