Go Walkabout Travel Insurance Reviews

Overall sentiment for Go Walkabout travel insurance is mixed, with many customers highlighting exceptional service, particularly in urgent situations. Reviewers repeatedly mention helpfulness, timely responses—sometimes even outside working hours—and knowledgeable staff like Mark and Andy. However, some reviews reference frustrations with claims processes or denied payouts, highlighting occasional difficulties during the claims stage.

The most common positive theme is the company’s outstanding customer service when setting up or extending policies, with personal attention and problem solving mentioned across several reviews. Customers often cite ease of communication, with staff reachable by phone and offering reassurance during stressful times. The negative themes concentrate on slow or difficult claims resolution, denials based on policy wording, and perceived lack of support when making a claim.

In summary, Go Walkabout has a strong reputation for initial customer care and personal support, particularly in urgent insurance needs, with repeat customers suggesting some loyalty. However, its reputation is weakened by reports of challenging claims experiences, particularly after major events, indicating room for improvement in claims handling. Go Walkabout’s presence in the travel insurance sector is well established, but trust may depend on individual service interactions.

Go Walkabout offers travel insurance products, serving individuals and families planning holidays, work trips, and extended travel. The company provides insurance coverage suitable for a range of risk profiles and travel destinations, including time-limited and purpose-specific policies. Go Walkabout operates primarily through digital channels and telephone assistance.

Operationally, Go Walkabout handles sales, queries, and policy modifications via email and phone, allowing for both scheduled and time-sensitive transactions. Policy setup and extensions can often be arranged rapidly, and claims or service concerns are addressed by in-house staff or directed to underwriters as required. The company partners with external underwriters for claims payment decisions.