Go Assist - Appliance Repairs, Plumbers, Boiler Engineers & Electricians Reviews

The overall sentiment in customer reviews for Go Assist appliance repair service is overwhelmingly negative. Reviewers consistently note issues such as charging high fees upfront, delays in service delivery, unresolved appliance problems after several visits, poor communication, and difficulties attaining refunds. Several customers mention recurring unauthorized subscription charges and inadequate responses from customer service, impacting the trust in the company.

Common feedback includes complaints about reliability and transparency. Many customers report appointments being missed or rescheduled at short notice, long wait times for resolution, and rude or unhelpful staff interactions. Several reviews highlight concerns around hidden costs, unexpected subscription sign-ups, and poor issue resolution, particularly regarding kitchen appliances like fridges, freezers, and ovens. Some accounts mention dealing with multiple engineers and agencies with little improvement. Specific locations such as Norfolk are referenced.

Overall, Go Assist is regarded as unreliable and frustrating for appliance repair across the region. Persistent patterns of communication failures, billing issues, and unresolved appliance faults undermine confidence in the company's services. Customers generally do not recommend Go Assist to others, citing a consistent lack of professionalism and unfavorable experiences.

Go Assist provides appliance repair services, including work on fridges, freezers, ovens, washing machines, and other household equipment. The company operates within the home repair and maintenance sector and books appointments directly with customers for in-person visits by engineers or subcontractors.

Go Assist’s operational model involves scheduling service appointments and assigning engineers, sometimes sourced through local subcontracting. Customers are typically invoiced upfront for callouts, parts, and labor. The company also promotes service subscriptions and warranty or insurance products, and communication is facilitated via phone, email, or online forms.