Glasgow Club Scotstoun's overall reputation exhibits a dichotomy of experiences denoted by its customers. Positive remarks frequently cite the facility’s cleanliness, particularly with relation to the swimming pool and changing rooms, and highlight the variety of available activities, including a commendable range of gym equipment and racquet sports. The staff are noted for being helpful and accommodating in certain instances, providing an amenable experience for patrons. However, a common thread in the feedback alludes to negative encounters with the staff, particularly characterized by perceived rudeness and a lack of support. There are mentions of inadequate customer instructions for facility usage, a deficit in attentive supervision, and problematic operative aspects such as malfunctioning lockers and a cumbersome requirement for mobile phone checks upon each gym entry. These issues detract from the overall customer experience and suggest a need for improvement in customer service and facility management.
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