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Stechford Leisure Centre
Stechford Leisure Centre

Stechford Leisure Centre Reviews Summary

Leisure Centres | Birmingham

What do customers say about Stechford Leisure Centre?

As of Feb 09, 2024, 911 customers have reviewed this business and rated it 3.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.8
/5
911
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Stechford Leisure Centre's customer reviews analysis

An evaluation of the customer reviews for Stechford Leisure Centre presents a mixed picture of their company reputation and customer experience. On one hand, aspects of the centre such as the gym facilities and the professional conduct of certain staff members have received praise. The centre has also been noted for its range of equipment, hygienic conditions, and the inclusivity of its community. However, these positive notes are counterbalanced by substantial critiques regarding cleanliness of the gym area, unprofessional staff behavior, and poor communication leading to customer dissatisfaction, especially concerning membership fees. The lack of organization in session scheduling and the staff's inconsistent information provision have been highlighted as well. Concerns specific to cultural sensitivity have been raised pertaining to the arrangement of women-only swimming sessions.

Positive Feedback

Positive customer feedback for Stechford Leisure Centre is centered around the quality of facilities and the professionalism of some staff members. Customers have acknowledged the refreshment of the centre, which has led to a nice swimming area, and a well-equipped gym. The air conditioning and cleanliness have also been positively noted, creating a comfortable environment. Moreover, the friendly, professional instructors and staff contribute to a welcoming and inclusive atmosphere for visitors. The presence of a community that respects personal space during workouts adds to the appeal. Additionally, the convenience of a cafe within the premises is appreciated by customers looking to recharge after engaging in physical activities.

Concerns and Threads

The critiques of Stechford Leisure Centre focus on several key issues. The gym is described as dirty, with unengaged staff and poorly maintained equipment. Customers have experienced frustration due to disorganized weight areas and broken equipment being left accessible. The customer service has been portrayed as lacking, with poor communication leading to unexpected charges on cancelled memberships. Some visitors have also encountered problems with the scheduling and management of the swimming pool area, leading to dissatisfaction among those expecting organized sessions. Cultural sensitivity has also been a point of dissatisfaction, with the failure to provide female lifeguards for women-only swimming sessions, which is particularly distressing to the centre's Muslim clientele. Lastly, inconsistent information from staff has been a source of confusion for patrons seeking clarity on services offered.

Frequently asked questions about Stechford Leisure Centre

Can I expect a dedicated swimming lane during my booked session?

During peak times and certain sessions, the pool may be divided to accommodate swim lessons, which can limit lane availability. It is advisable to check the centre's schedule in advance or contact the centre directly for information on lane availability during your session.

Are gym facilities clean and well-maintained?

Stechford Leisure Centre has received mixed feedback regarding gym cleanliness and equipment maintenance. While some customers have reported a clean and hygienic environment, others have raised concerns about the condition and organization of gym equipment.

Does Stechford Leisure Centre offer women-only swim sessions with female lifeguards?

The centre does schedule women-only swim sessions; however, the provision of female lifeguards has been inconsistent, and it is not guaranteed. Potential visitors concerned about this issue should contact the centre in advance to confirm the lifeguard arrangements for specific sessions.

Recent customer reviews and testimonials for Stechford Leisure Centre

Stechford Leisure Centre
Ardie Mac
1-Star
2 days ago
Dirty gym with lazy staff. In the gym area staff either hideaway or sit in a stool disengaged. Weights are never put away properly and you'll often have to go on a hunt for the weights you need. Broken equipment is left out for customers to use. Staff stand round talking to each other and act unprofessional. ......don't waste your time.
Stechford Leisure Centre
Abdul-Rahman Chaudri
1-Star
3 months ago
They refresh the whole Leisure centre, nice swimming area, good gym and great sports hall for all your indoor needs.
Stechford Leisure Centre
Zayd Alilich (HybridEcoRobin)
1-Star
2 months ago
Awsome! I've been there many times, every type of gym equipment is to be found there, air conditionined and hygienic, great community as well. You get working and people usually don't stare you down, everybody minds they're own self, so it's a great gym to go to, but not to get to, as it's quite far from were I live It's downsides are it's distance from home, and it's opening times which are limited to 10pm. Other than that it's an excellent gym to go to.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.8
/5
911
reviews
Excellent
Good
Average
Fair
Poor

About Stechford Leisure Centre

Leisure Centres

Child-friendly leisure centre with swimming pool, gym, group fitness classes and table tennis.

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