Highbury Leisure Centre Reviews

Customer feedback for Better leisure centre in London reveals predominantly negative and mixed sentiments regarding cleanliness, maintenance, and management. While some note improvements, such as better policing of hygiene rules in the pool area, most reviews cite persistent issues with dirty equipment, broken machines, and poorly maintained facilities. Criticisms extend to customer service and unfriendly or uncompromising management, contributing to a perception of declining standards.

Common themes include dissatisfaction with the state of changing rooms, gym equipment, and air quality. Several customers highlight malfunctioning amenities such as gym machines, a leaking roof, and inadequate sauna temperatures. Access issues, confusing facility layouts, and lack of clear signposting are recurrent complaints, as are frustrations over basic hygiene and general upkeep. Experiences with the retail shop and complaint resolution are also mentioned unfavorably.

Overall, Better’s leisure centre in London is seen as affordable but suffering from neglect, inconsistent service, and design flaws. The facility's reputation in its local area has declined, with some long-term members expressing disappointment and considering alternative options. Positive mentions, such as high-quality pool facilities and varied yoga classes, are present but outweighed by operational shortcomings.

Better leisure centres provide access to a range of facilities including swimming pools, gyms, saunas, health suites, and various fitness classes such as yoga. The company operates physical sites in urban areas such as London, catering to both casual users and long-term members seeking aquatic, fitness, and wellness services.

Operationally, Better maintains its facilities through onsite staff, implements hygiene policies, and offers scheduled classes in dedicated spaces. The centres also include retail outlets for swim gear and operate with digital access systems for amenities like health suites. Facility management includes maintaining gym and pool equipment as well as handling customer queries and routine maintenance.