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Barnet Copthall Leisure Centre Reviews

Rated 4 based on 725 Reviews

Leisure Centres in London

Champions Way, London NW4 1PX

Published on
October 15, 2025
Last updated
October 15, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Barnet Copthall Leisure Centre's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Barnet Copthall Leisure Centre?

swimming classes are top-notch

lovely and professional young lady

very helpful and friendly

exceeded all my expectations

staff were delightful

clean and welcoming

always been very impressed

very convenient for me

personal care experience

very professional

Trustguide extracts key phrases from reviews about Barnet Copthall Leisure Centre and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 15, 2025, 725 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Barnet Copthall Leisure Centre's publicly available reviews View source

Vahid Serpooshan rated Barnet Copthall Leisure Centre 3 stars
2 months ago
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Copthall Leisure Centre has its strengths, but also some areas that really need improvement. Starting with the gym – it’s a decent size and has a good range of equipment, but it’s consistently overcrowded, especially during peak hours. Unfortunately, poor ventilation makes the space feel stuffy and uncomfortable, especially during intense workouts. It definitely could use better airflow or air conditioning. On a more positive note, the swimming facilities are excellent. The pools are well-maintained and the swimming classes are top-notch. The coaches are experienced and friendly, and there’s a wide variety of intensive classes that cater to all levels – this is easily the best part of the centre. The café is okay – not spectacular, but it does the job. They offer a solid selection of protein shakes, which is great post-workout, though the rest of the menu could be a bit more exciting. Overall, Copthall Leisure Centre has potential. If they improve the ventilation and manage gym crowding better, it could be a much more enjoyable place to train.
Han Chee Tan rated Barnet Copthall Leisure Centre 1 stars
a month ago
One of the worst experiences I’ve had at a leisure centre in the UK. Upon arrival, we had to queue for about 5 minutes at reception. The receptionist specifically told me to go to the competition pool after I showed him my mobile booking. When we got there, we were told to go to the community pool because there was a lesson taking place. At the community pool, we were redirected AGAIN —this time to the learner pool, because another lesson was running. That’s ridiculous—I paid for the competition pool but ended up in the learner pool! After about 15 minutes, a staff member came over and told me we could now go to the competition pool as the lesson had overrun. What a JOKE! It honestly felt like we were being messed around the entire time. By the time we finally got in, we only had about 20 minutes left before 11:50 a.m. On top of that, we were told we could only swim in a restricted area, since the rest of the pool wasn’t suitable for children who couldn’t manage the deep end. That left us confined to a tiny 6 x 12.5 metre SECTION!!! My only advice: think twice before planning a visit here. Don’t get me wrong—the facilities themselves are fantastic—but the management is absolutely TERRIBLE!!!
Kim Charles rated Barnet Copthall Leisure Centre 5 stars
a month ago
Today I had the pleasure of being assisted by a lovely and professional young lady called Lamia. I was amazed at the way she was able to help me without making me feel rushed and flustered. She was very respectful and help everyone in a polite manner. Coptall needs more of Lamia....

Reviews Summary

Overall, reviewer sentiment for Copthall Leisure Centre is broadly positive, though a few negative experiences are mentioned. Customers consistently note helpful staff, especially naming Lamia and Mishak for their professionalism and problem-solving efforts. Praise is frequently given for the swimming facilities, efficient cleanliness, and the well-maintained gym, but users also criticize poor ventilation and gym overcrowding during peak hours. Negative comments focus on occasional management and booking issues, particularly around pool scheduling and facility access.

The most common themes across reviews include courteous, approachable staff and consistently clean, well-kept facilities. Customers repeatedly reference the centre’s strong operational standards in both the gym and swimming pool areas. Accessibility and fair pricing are seen as advantages, while peak-time crowding and a lack of additional amenities like steam or sauna are noted areas for potential improvement. The party facilities and soft play are also highlighted positively.

In summary, Copthall Leisure Centre maintains a strong reputation for cleanliness, staff professionalism, and well-maintained sites in the Barnet area. While there are isolated complaints about management efficiency and facility logistics, the majority of reviewers express satisfaction, with some highlighting repeat visits and family recommendations. The centre is viewed as a reliable leisure choice in the community.
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Frequently Asked Questions About Barnet Copthall Leisure Centre

Is Copthall Leisure Centre staffed with helpful and friendly personnel?

Yes, multiple reviews highlight helpful, courteous staff at Copthall, with special recognition frequently given to reception team members for their professionalism and customer care.

Does Copthall Leisure Centre experience crowding or scheduling issues?

Some reviewers report the gym being busy during peak hours and occasional issues with pool access due to overlapping bookings or lessons, especially at weekends or in the mornings.

What amenities are available beyond the gym and pools?

In addition to gym and swimming facilities, Copthall offers soft play and party events for children. Suggestions for steam and sauna facilities have been made, but these are not currently listed.

About Barnet Copthall Leisure Centre

Leisure Centres
Copthall Leisure Centre provides public leisure and fitness services in Barnet, offering a gym, swimming pools, classes, and event facilities, including party spaces and soft play areas. The centre is accessible on a membership or pay-as-you-go basis and caters to individuals, families, and groups seeking health, recreation, and sports activities.

The facility operates with dedicated front-of-house and coaching staff, regular cleaning routines, and scheduled swim and workout sessions. Their workflow includes class bookings, event hosting, pool supervision, and maintenance of gym equipment, supported by reception and management teams to assist customers and resolve day-to-day operational issues.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.