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Cocks Moors Woods Leisure Centre

Cocks Moors Woods Leisure Centre Reviews Summary

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Leisure Centres | Birmingham

Alcester Rd S, Kings Heath, Birmingham B14 6ER

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Cocks Moors Woods Leisure Centre?

As of Mar 13, 2024, 1213 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Cocks Moors Woods Leisure Centre's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 9, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Cocks Moors Woods Leisure Centre's customers had a positive experience.

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Cocks Moors Woods Leisure Centre

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Cocks Moors Woods Leisure Centre's customer reviews analysis

The analysis of recent customer reviews for Cocks Moors Woods Leisure Centre reveals a mixed reputation with both commendations and criticisms. Positive feedback highlights the well-liked Roller Disco event, attesting to its family-friendly atmosphere, approachable staff, ample parking, and engaging party-like environment with music suitable for different age groups. Staff across the facility are praised for their friendliness and helpful nature, and the facility itself is considered nice by patrons. Customers also express appreciation for the professional attitude of the lifeguards. However, the leisure centre faces significant challenges, particularly surrounding the state of cleanliness in the pool and changing rooms. Additionally, customers report frustration with perceived hidden costs and difficulties when trying to cancel memberships, with specific reference to a lack of transparency regarding contracts and a cumbersome cancellation process involving third-party companies. This has resulted in several customers feeling deceived and choosing not to return.

Positive Feedback

Positive customer feedback paints part of Cocks Moors Woods Leisure Centre as an enjoyable and accommodating facility. The Roller Disco, for example, is celebrated for its fantastic facilities and family-friendly environment, with music catering to a range of ages and friendly staff eager to assist. Ample free parking adds to the ease of the experience. Customers appreciate the dedication of lifeguards who appear professional and serious about their responsibilities, enhancing the safety of leisure activities. The golf greens are described as challenging, which is interpreted as a quality feature by golf enthusiasts, who are inclined to return in favorable weather. Reception and gym staff members contribute positively to the overall experience with their friendly and helpful demeanor.

Concerns and Threads

Criticisms of Cocks Moors Woods Leisure Centre chiefly focus on hygiene and customer service related to membership cancellations. Customers express distress over the perceived dirtiness of the pool and changing rooms, with complaints about unpleasant odors and lack of cleanliness even in early hours. Inconsistencies in staff behavior, specifically regarding the Be Active scheme and child swimming lessons, have sparked concerns about hindering children's progress and frustrating experiences due to misinformation. The cancellation process is a significant sore point, with guests describing it as convoluted and non-transparent. Mandatory payments and undisclosed fees upon cancellation, as well as challenged communications with debt management and customer service, promote a perception of the center as untrustworthy. These issues contribute to some customers advising others to avoid the leisure centre altogether.

Frequently asked questions about Cocks Moors Woods Leisure Centre

What age does the Roller Disco cater to?

The Roller Disco at Cocks Moors Woods Leisure Centre welcomes skaters starting from 5 years old.

Are there any hidden costs when canceling a membership?

Some customers have reported encountering hidden costs and difficulties when attempting to cancel memberships, including additional payments and interacting with third-party companies. It is recommended to review the membership terms thoroughly and confirm the cancellation procedure with the centre's staff before proceeding.

What are the hygiene conditions like at the leisure centre?

There are mixed reports regarding hygiene at the centre. While some customers have had positive experiences, others have noted issues with cleanliness, particularly in the changing rooms and pool area, as a concern that needs addressing by the facility.

Recent customer reviews and testimonials for Cocks Moors Woods Leisure Centre

Cocks Moors Woods Leisure Centre
Roll With it
5-Star
2 weeks ago
Cocks Moors Woods Roller Disco Fantastic facilities and so children/family friendly. The indoor skating is indoors (badminton courts), pass the gym and cafe. Staff are approachable and friendly. Amble free parking outside. Sunday session, the skate session starts at 3:45pm till 5:15pm and cash only. The staff are always available to give advice and help. The session has a great party atmosphere( lights are turn off and disco lights switched on) Skaters will skate in both directions (anti clockwise- clockwise every 10mins) Music ranges from pop chart to rock music. Ages for skaters start from 5yrs old and plenty of skates (quads and inlines ) to hire. £6:00p entry and £1:00p to hire skates if needed
Cocks Moors Woods Leisure Centre
Peter Davies
5-Star
2 weeks ago
Loved it freezing cold, challenging greens as they were like concrete. But that's golf if you play this time of year, January. Nice coarse will definitely go back in the warmer weather. Staff friendly and help.
Cocks Moors Woods Leisure Centre
Natasha Lawrence
5-Star
4 months ago
It’s a nice leisure centre the pool and slide are nice. I was amazed by the lifeguards with actual aids to help save you if drowning looking very professional they look like they take their job’s seriously which is great. A little hello or a smile would’ve been nice from the lifeguards but we can’t have it all. The shower facilities and changing area not great for the amount of people they have in the pool had to wait in line for the showers then to get a cubicle, besides that nice place.
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Overall Rating

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C
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Overall Rating
3.7
/5
1213
reviews
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About Cocks Moors Woods Leisure Centre

Leisure Centres

Sports centre consisting of leisure pool with flume, gym, exercise classes, football and badminton.

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