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Cocks Moors Woods Leisure Centre Reviews

Rated 3.7 based on 1213 Reviews

Alcester Rd S, Kings Heath, Birmingham B14 6ER

Leisure Centres | Birmingham

Published on
February 9, 2024
Last updated
March 13, 2024

Reviews Summary

The analysis of recent customer reviews for Cocks Moors Woods Leisure Centre reveals a mixed reputation with both commendations and criticisms. Positive feedback highlights the well-liked Roller Disco event, attesting to its family-friendly atmosphere, approachable staff, ample parking, and engaging party-like environment with music suitable for different age groups. Staff across the facility are praised for their friendliness and helpful nature, and the facility itself is considered nice by patrons. Customers also express appreciation for the professional attitude of the lifeguards. However, the leisure centre faces significant challenges, particularly surrounding the state of cleanliness in the pool and changing rooms. Additionally, customers report frustration with perceived hidden costs and difficulties when trying to cancel memberships, with specific reference to a lack of transparency regarding contracts and a cumbersome cancellation process involving third-party companies. This has resulted in several customers feeling deceived and choosing not to return.

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What Customers Are Saying About Cocks Moors Woods Leisure Centre?

Trustguide uses AI to extract key phrases from reviews about Cocks Moors Woods Leisure Centre and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Cocks Moors Woods Leisure Centre's customers had a positive experience.

Positive
Neutral
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Cocks Moors Woods Leisure Centre Ratings

5

As of Based on 1213 revies as of Feb 09, 2024

Cocks Moors Woods Leisure Centre Score

As of Based on 1213 revies as of Feb 09, 2024

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Customer Reviews

As of Mar 13, 2024, 1213 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Cocks Moors Woods Leisure Centre's publicly available reviews View source

Roll With it rated Cocks Moors Woods Leisure Centre 5 stars
2 weeks ago
Cocks Moors Woods Roller Disco Fantastic facilities and so children/family friendly. The indoor skating is indoors (badminton courts), pass the gym and cafe. Staff are approachable and friendly. Amble free parking outside. Sunday session, the skate session starts at 3:45pm till 5:15pm and cash only. The staff are always available to give advice and help. The session has a great party atmosphere( lights are turn off and disco lights switched on) Skaters will skate in both directions (anti clockwise- clockwise every 10mins) Music ranges from pop chart to rock music. Ages for skaters start from 5yrs old and plenty of skates (quads and inlines ) to hire. £6:00p entry and £1:00p to hire skates if needed
Peter Davies rated Cocks Moors Woods Leisure Centre 5 stars
2 weeks ago
Loved it freezing cold, challenging greens as they were like concrete. But that's golf if you play this time of year, January. Nice coarse will definitely go back in the warmer weather. Staff friendly and help.
Natasha Lawrence rated Cocks Moors Woods Leisure Centre 5 stars
2 weeks ago
It’s a nice leisure centre the pool and slide are nice. I was amazed by the lifeguards with actual aids to help save you if drowning looking very professional they look like they take their job’s seriously which is great. A little hello or a smile would’ve been nice from the lifeguards but we can’t have it all. The shower facilities and changing area not great for the amount of people they have in the pool had to wait in line for the showers then to get a cubicle, besides that nice place.

Frequently Asked Questions About Cocks Moors Woods Leisure Centre

What age does the Roller Disco cater to?

The Roller Disco at Cocks Moors Woods Leisure Centre welcomes skaters starting from 5 years old.

Are there any hidden costs when canceling a membership?

Some customers have reported encountering hidden costs and difficulties when attempting to cancel memberships, including additional payments and interacting with third-party companies. It is recommended to review the membership terms thoroughly and confirm the cancellation procedure with the centre's staff before proceeding.

What are the hygiene conditions like at the leisure centre?

There are mixed reports regarding hygiene at the centre. While some customers have had positive experiences, others have noted issues with cleanliness, particularly in the changing rooms and pool area, as a concern that needs addressing by the facility.

About Cocks Moors Woods Leisure Centre

Leisure Centres

Sports centre consisting of leisure pool with flume, gym, exercise classes, football and badminton.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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