
East Manchester Leisure Centre Reviews
Rated 4.3 based on 607 Reviews
Leisure Centres in Manchester
189 Grey Mare Ln, Beswick, Manchester M11 3ND
Published on
February 26, 2024
Last updated
July 10, 2025
Evaluating the overall reputation of East Manchester Leisure Centre from the provided reviews presents a picture of a facility with both commendable strengths and notable weaknesses. Positive remarks frequently mention the cleanliness of the pool and changing rooms as well as the friendly and helpful staff. The swimming pool is lauded for being conducive to fitness activities, often described as 'lovely' and 'mostly quiet,' which contributes to a good swimming experience. The centre also seems to cater well to children's activities, including birthday parties and swimming lessons, enhancing its family-friendly image. However, concerns are raised regarding the size and variety of equipment in the gym, and customer service issues such as slow or non-responsive complaint resolution, particularly in the case involving alleged discrimination. Additionally, operational inefficiencies, like non-functional showers and a lack of swimsuit dryers, have led to customer dissatisfaction. Some users experience challenges in the swimming lesson program, indicating potential issues with their structure or management. The combination of these factors creates a diverse user experience that ranges from highly positive to significantly negative.
Yes, the centre offers swimming lessons for children and is equipped to host birthday parties that involve inflatable obstacle courses, making it a family-friendly venue.
Some users have noted that the gym is small and offers a limited choice of machines, although it is suitable for basic training with free weights.
Despite instances of delayed email responses and unresolved issues noted in the feedback, many reviews mention friendly and helpful staff. Prospective customers should approach customer service with patience and persistence.
East Manchester Leisure Centre is a state-of-the-art facility with a superb gym, fitness class studio and two swimming pools. Located in Beswick, close to the Etihad football stadium, we have a range of affordable memberships available for everyone. Gym membership starts at just £22.50 a month, with no contract and you can sign up online via our website today with no hassle. The Better Swim School in our facility teaches around 1500 children to learn to swim every week. We are also home to the City of Manchester Water Polo Team, Manchester Sharks LGBTQ Polo Team and are used as the main training facility for the GB National Water Polo Squad.