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East Manchester Leisure Centre Reviews

Rated 4.3 based on 607 Reviews

189 Grey Mare Ln, Beswick, Manchester M11 3ND

Leisure Centres | Manchester

Published on
February 26, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the overall reputation of East Manchester Leisure Centre from the provided reviews presents a picture of a facility with both commendable strengths and notable weaknesses. Positive remarks frequently mention the cleanliness of the pool and changing rooms as well as the friendly and helpful staff. The swimming pool is lauded for being conducive to fitness activities, often described as 'lovely' and 'mostly quiet,' which contributes to a good swimming experience. The centre also seems to cater well to children's activities, including birthday parties and swimming lessons, enhancing its family-friendly image. However, concerns are raised regarding the size and variety of equipment in the gym, and customer service issues such as slow or non-responsive complaint resolution, particularly in the case involving alleged discrimination. Additionally, operational inefficiencies, like non-functional showers and a lack of swimsuit dryers, have led to customer dissatisfaction. Some users experience challenges in the swimming lesson program, indicating potential issues with their structure or management. The combination of these factors creates a diverse user experience that ranges from highly positive to significantly negative.

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What Customers Are Saying About East Manchester Leisure Centre?

Trustguide uses AI to extract key phrases from reviews about East Manchester Leisure Centre and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of East Manchester Leisure Centre's customers had a positive experience.

Positive
Neutral
Negative

East Manchester Leisure Centre Ratings

4

As of Based on 607 revies as of Feb 26, 2024

East Manchester Leisure Centre Score

As of Based on 607 revies as of Feb 26, 2024

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Customer Reviews

As of Mar 13, 2024, 607 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of East Manchester Leisure Centre's publicly available reviews View source

Olga Onuf rated East Manchester Leisure Centre 4 stars
3 months ago
Great pool for any age. Good changing rooms, clean showers. The gym is small, unfortunately, the choice of machines leaves much to be desired, but basic training with free weights you can still do it here. Every weekend I see children's birthday parties here with inflatable obstacle courses.
Tom W rated East Manchester Leisure Centre 4 stars
5 months ago
I have been attending this pool regularly for swim fitness. It's a lovely pool and mostly quiet with minimal congestion on the lanes. The changing rooms have ample space and are kept clean, the staff are friendly and helpful. I really enjoy my swims here and it's definitely improving my fitness
Barry Kirby rated East Manchester Leisure Centre 4 stars
5 months ago
Great place and great staff so friendly been twice both times for a swim,excellent facilities

Frequently Asked Questions About East Manchester Leisure Centre

Is East Manchester Leisure Centre suitable for children's swimming lessons and parties?

Yes, the centre offers swimming lessons for children and is equipped to host birthday parties that involve inflatable obstacle courses, making it a family-friendly venue.

Are there issues I should be aware of before joining the gym at East Manchester Leisure Centre?

Some users have noted that the gym is small and offers a limited choice of machines, although it is suitable for basic training with free weights.

How does East Manchester Leisure Centre handle customer complaints and feedback?

Despite instances of delayed email responses and unresolved issues noted in the feedback, many reviews mention friendly and helpful staff. Prospective customers should approach customer service with patience and persistence.

About East Manchester Leisure Centre

Leisure Centres

East Manchester Leisure Centre is a state-of-the-art facility with a superb gym, fitness class studio and two swimming pools. Located in Beswick, close to the Etihad football stadium, we have a range of affordable memberships available for everyone. Gym membership starts at just £22.50 a month, with no contract and you can sign up online via our website today with no hassle. The Better Swim School in our facility teaches around 1500 children to learn to swim every week. We are also home to the City of Manchester Water Polo Team, Manchester Sharks LGBTQ Polo Team and are used as the main training facility for the GB National Water Polo Squad.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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