Waddon Leisure Centre Reviews

Customer reviews for Waddon Leisure Centre in Croydon reveal a mixed sentiment. Many reviewers mention positive experiences with helpful staff, a welcoming environment, and clean, well-equipped gym facilities. Names like Julian and Jack are directly mentioned for their supportive and attentive approach. However, several customers consistently voice dissatisfaction with cleanliness, especially regarding changing rooms and toilets, and frustrations around unclear pool policies or unresponsive management.

The most frequently highlighted themes are the friendly and professional staff, quality of both gym and pool facilities, and the centre being family-friendly. Conversely, reviewers raise repeated concerns about cleanliness and maintenance in certain areas and inconsistencies in booking policies for pool sessions. Operational problems, such as overbooking or lack of managerial presence, are also reported by some customers.

Overall, Waddon Leisure Centre in Croydon is seen as offering positive physical activity options supported by a strong customer service ethos, especially in the gym and reception. Persistent issues with cleanliness and policy communication, however, indicate areas for operational improvement.

Waddon Leisure Centre is a public facility in Croydon offering a range of sports and fitness services, including a 25m main swimming pool, a teaching pool, a gym equipped with various machines and weights, a sports hall, and activity areas for adults and children. The centre is accessible to individuals and families for regular fitness, swimming, and exercise activities.

The centre operates through on-site staff who manage booking processes, memberships, and day-to-day oversight of gym and pool activities. Facilities are maintained with scheduled cleaning and routine checks, and policies are enforced regarding booking and access to pool spaces. Support is provided for inquiries at reception, with specific staff available to guide new or regular visitors.