Firstmaid Cleaners Reviews

What should I do if I notice the cleaner spent less time than I paid for?

If your Ring doorbell or any other time-tracking method indicates that the cleaner provided fewer hours of service than you paid for, it is recommended to report this discrepancy to FirstMaid Cleaners immediately. The company has refunded overcharges when cases are noticed and reported.

Can I expect the cleaning staff to bring their own supplies?

While it is generally expected that cleaning staff bring their own supplies, except for items specified by the company such as a vacuum and mop, there have been instances where this was not the case. It is advisable to clarify with the company beforehand what supplies will be provided by the cleaner to ensure a smooth service experience.

Is there a guarantee for a full deep clean as listed on the FirstMaid Cleaners' checklist?

FirstMaid Cleaners offers deep cleaning services, but some customers have reported that the cleaning did not meet expectations or the advertised checklist standards. If the service provided does not match what was agreed upon, customers should contact the company directly to address these issues, though it should be noted that resolutions have varied in satisfaction among customers.