Read First Citizens Bank 15 Reviews Summary 2025

C C rated First Citizens Bank 1 stars

2 weeks ago

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Awful communication and customer service. I deposited a check and the teller advised she would have to put a hold on a check. That was perfectly fine and understandable. However, she mever told me how long the hold was and its going on day 5. This seems a bit excessive considering the fact that I have direct deposit on my account. Time to take my business elsewhere.

Robert Grant rated First Citizens Bank 1 stars

2 months ago

After getting a gift card from First Citizens Bank for a Christmas gift as a teacher, I finally went to use it before the expiration date of 11/26. I could not use it because the of inactivity the take $5.00 off after 12 months which is stated on the card. I then called and found out for EVERY month after that of inactivity the take another $5.00 until the card is depleted. GREAT way to do business! NOT!!! This was not stated on the card and now the money is completely gone. They do not try to contact you because they don't have the means, because it's a GIFT card. To me this is a legal form of stealing. I will never use First Citizen's Bank and will never recommend it and will share my experience when asked about this business. I hope that anyone reading this will not have to deal with what I dealt with especially when I was trying to use it at a store. Personally I don't think they care and would even take the time to rectify the situation. The only care about keeping your money. BEWARE OF GIFT CARDS, they are not gift when you are forced to use them before the expiration date.

Ronald Proulx rated First Citizens Bank 2 stars

2 months ago

The customer service at this particular bank is awful. I went there to deposit checks into a business account and was shamed by the teller and male manager when I asked why there was going to be a 5 day hold. I explained that this is not a new account and we receive checks from the other business often, and there has never been any problems. They told me "it's our policy". I explained that our normal branch knows us and they don't put holds on our deposits and the manager himself told me I should have gone there. I explained it was 4:50 pm on Friday and there wasn't enough time to get there and I asked him to call the manager at my regular bank and speak to them because we have a relationship with him and he has suggested we do that if another branch ever wants to put a hold on our deposits. He refused, smirked, and told me to go there Monday when they were open. It was 5:04 pm when I left. This establishment or at least this branch manager has shown a serious lack of concern for small businesses. We are changing our business accounts to another bank.