Overall sentiment toward First Citizens Bank, as reflected in recent customer reviews, leans strongly negative. Reviewers consistently note dissatisfaction with communication and customer service, with issues ranging from lack of transparency about check holds to unforeseen fees on gift cards. Several comments describe unhelpful or even rude interactions with both tellers and branch managers, and at least two reviewers mention their decision to take business elsewhere. While one review highlights positive experiences with kind and attentive staff, this feedback appears to be the exception rather than the norm.
Recurring themes include complaints about poor communication, excessive or unexplained delays in funds availability, stringent policies, and technology struggles with the mobile banking app. Customers serving small businesses, in particular, express frustration with unsympathetic management and lack of flexibility. Negative experiences with gift cards and online dispute resolution are also cited, as well as the perception that the size of the bank negatively impacts personalized service.
In summary, First Citizens Bank is primarily regarded as lacking in effective customer service and operational transparency, especially in its handling of routine banking matters. There are some reports of personable staff, but negative experiences dominate, with multiple clients stating their intent to change banks due to unresolved issues. This pattern suggests a reputation challenge for First Citizens Bank in key operational areas.
Recurring themes include complaints about poor communication, excessive or unexplained delays in funds availability, stringent policies, and technology struggles with the mobile banking app. Customers serving small businesses, in particular, express frustration with unsympathetic management and lack of flexibility. Negative experiences with gift cards and online dispute resolution are also cited, as well as the perception that the size of the bank negatively impacts personalized service.
In summary, First Citizens Bank is primarily regarded as lacking in effective customer service and operational transparency, especially in its handling of routine banking matters. There are some reports of personable staff, but negative experiences dominate, with multiple clients stating their intent to change banks due to unresolved issues. This pattern suggests a reputation challenge for First Citizens Bank in key operational areas.
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