Read Rocket Loans 156 Reviews Summary 2025

Stacey Smith rated Rocket Loans 1 stars

a week ago

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Although I am very appreciative at how my dealings with Rocket started out; I can no longer recommend them due to the varying answers I get from different reps when I reach out for help or questions. I used a COVID forbearance option in 2021 and even then was given so many different answers that I should have avoided doing so. Now I am really trying my best to pay of my mortgage earlier and NO one seems to be able to help. The HUD forbearance info directs you to reach out to your mortgage servicer to come up with a repayment plan but all Rocket reps. I have spoken to tell me that when they are paid off that I must pay one lump sum to HUD. HUD says work it out with Rocket. I was told originally that the payments would just be added onto the end of my loan but now all I get is talk to HUD. They do not seem to care and definitely not knowledgeable. When researching FHA/HUD forbearance online it specifically states a lump sum payment is NOT required....obviously I owe the money and want to pay my original agreed upon amount....but getting the run around is really stressful. I totally regret trusting them and entering into forbearance in the first place. I refused several times the forbearance offer until I had a rep tell me the others were wrong and it was simply adding payments onto the end of my term. DO NOT USE any type of loan modification program with these folks. I might also add that their website shows two different Principal amounts and next to the larger amount it shows an inaccurate payoff date. If I do not owe them the amount why show two different principal amounts?

Terry Rodwell rated Rocket Loans 1 stars

Edited 2 months ago

Very poor customer support. When applying for a loan they connected to my account to verify income. Since part of my income goes to my wife's account they could not verify total income. They stated they would elevate the issue and get right back to me which they never did. They wanted to verify my account with two Mico deposits. One micro withdrawal posted to my account but no deposit. They then called to say they wanted a voided check to verify my account instead of the micro deposit verification. I provided them proof of total income and then they said that wasn't necessary but I needed to complete steps on line to verify income. Ridiculous customer service when I have an over 800 credit score. Don't believe the "fast and easy" online application with same day funding. UPDATE Now they want a notarized color copy of my bank statement. UPDATE Now they changed their minds and want a pdf copy of my latest bank statement and my bank routing and account number (which was already provided so they could micro deposit) UPDATE Now they want a copy of my annuity which was previously provided UPDATE Now they have reinitiated two micro deposits and want verification when received with NO link on how to verify. That link was removed after first update and they don't want routing and bank account number UPDATE And now, despite verifying my account via Plaid plus receiving a copy of my retirement annuity and social security annuity they have reset my verifiable income to $0.00. This is almost too funny to be true. All in the same day. Ridiculous!!! Worthless. To have a senior leader call me and tell me that they can't verify my account even after making an unauthorized withdrawal followed up with the two Mico deposits they said they were going to make four days ago and try telling me that never happened. Not to mention he says there is no record of asking for micro deposits on my dashboard even though I have screenshots proving both the above.

FrozenRemix1 rated Rocket Loans 1 stars

Edited 2 months ago

Rocket Loan, Please refrain from sending me JUNK mail with “offers for loans over $30,000” that you have no intention on granting. You’re wasting valuable time, productivity, ink, and trees. Thanks!