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TD Bank Reviews

Rated 3.4 based on 27 Reviews

126 Page Ave, Staten Island, NY 10309, United States

Banks Staten Island

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Customer reviews for TD Bank reflect a mixed sentiment toward their banking services, highlighting both praiseworthy and problematic areas. Reviewers consistently mention helpful and accommodating staff, specifically naming employees like Nataly Herrera and Christopher for exceptional customer experiences. However, persistent complaints about rude behavior, inefficient service, and long wait times at certain branches are also prominent, indicating inconsistency in service quality across locations.

The most frequent themes include staff friendliness, convenience of late hours, availability of free amenities, and reliable business banking. Positive remarks are clustered around quick account set-ups and a welcoming atmosphere. Negative feedback, however, is often rooted in inadequate teller availability, refusal of specific requests, and unprofessional conduct from personnel such as Ashley. This division suggests that customer experience strongly depends on the branch visited and particular staff interactions.

Overall, TD Bank is regarded as a reliable choice for routine personal and business banking, particularly where branches maintain high standards of customer service. In regions where staffing and efficiency fall short, dissatisfaction increases. Consistent positive experiences with certain employees reinforce TD Bank’s reputation in the banking industry, though improvements are needed for uniformity across all branches.
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What Customers Are Saying About TD Bank?

Friendly staff, welcoming atmosphere

Best costumer service I have ever had

very happy that TD Bank was able to help me

They have no windows to block you from the cashier

The hours of operation are fantastic

I was so impressed with TD Bank

Christopher was so amazing 🤩

it took him10minutes to open an account

Highly recommended.

Trustguide extracts key phrases from reviews about TD Bank and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of TD Bank's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

TD Bank Ratings

1

As of Based on 27 revies as of Jul 10, 2025

TD Bank Score

40%

As of Based on 27 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 27 customers have reviewed this business and rated it 3.4 Star out of 5. Trustguide conducted an in-depth analysis of TD Bank's publicly available reviews View source

Denys Polyekhin rated TD Bank 1 stars
3 months ago
The services have been broken, they don’t allow to open the bank account even if you have all docs… pathetic… never again …
MR. K rated TD Bank 3 stars
Edited 8 years ago
Friendly staff, welcoming atmosphere, clean and free lollipops. The wait stinks, they usually have just one or two tellers. Rates are like any other bank. Free parking.
Lisomu rated TD Bank 1 stars
Edited 8 years ago
If I could give zero stars I would feel better….I have my account with them and I went in to get some change today and Ashley not only refused to do it she was VERY NASTYY….And I asked her for her last name to fill out a complaint and of course she didn’t want to give it…Stay away from this place !!!!!!

Frequently Asked Questions About TD Bank

How does TD Bank handle requests for new bills or change?

While some customers received prompt help, others reported refusal or inability to fulfill specific requests for new bills or change at certain branches. Experiences vary by branch and employee.

Is wait time an issue at TD Bank branches?

Wait times are a recurring concern among reviewers. Several report long lines and a shortage of available tellers, especially during peak hours, leading to delays in service.

Are there amenities offered at TD Bank branches?

TD Bank branches offer amenities such as free parking, lollipops, pens, and a change counter machine. These are designed to provide added convenience during your visit.

About TD Bank

Banks
TD Bank is a financial institution offering a range of banking services to individuals and businesses. Its core offerings include personal and business checking, savings accounts, cash handling, and currency exchange. The bank operates primarily through physical branches and walk-in services for account assistance and transactions.

Operationally, TD Bank maintains extended hours compared to some competitors and provides amenities such as free parking, lollipops, and change counter machines. Staff handle account openings, deposits, withdrawals, and customer service inquiries in-branch. Customers interact directly with tellers or floor coordinators, streamlining processes for personal or business banking needs.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.