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VyStar Credit Union Reviews

Rated 4.9 based on 436 Reviews

14130 W Colonial Dr, Winter Garden, FL 34787, United States

Banks Winter Garden

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment in reviews for VyStar Credit Union is strongly positive. Customers consistently note helpful and personable staff, with specific praise for employees such as Tara Levitt, Katie Lorimer, Bryan, Sean, Anna Romero, and Rhiannon. Experiences shared range from opening new accounts to managing complex lending needs, with staff responsiveness, efficiency, and professionalism highlighted throughout. A single negative review stands out, reporting a significant issue with an auto loan and distress regarding its resolution, but this is an isolated case among predominantly favorable accounts.

Frequent themes include friendly and attentive customer service, clear explanations of banking products, and a welcoming atmosphere at several branch locations, including Winter Park and Winter Garden. Customers often mention being made to feel at ease and valued, whether visiting for the first time or returning after a move. Names of staff recur in multiple reviews, underscoring the impact of personalized service.

Overall, VyStar Credit Union is regarded as a service-oriented institution with a strong reputation for staff professionalism and approachability, especially in Central Florida. Attention to individual customer needs and repeat business reflect a culture of trust and reliability across locations, although occasional account-related difficulties may arise.
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What Customers Are Saying About VyStar Credit Union?

made sure every question we had was answered

provided great customer service

so delightful and personable

made the whole process seamless

overall a pleasure to work with

outstanding support and guidance

exceptional experience with the lending team

felt like I was a part of the family

amazing customer service

welcomed me with a warm smile

Trustguide extracts key phrases from reviews about VyStar Credit Union and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of VyStar Credit Union's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

VyStar Credit Union Ratings

5

As of Based on 436 revies as of Jul 10, 2025

VyStar Credit Union Score

90%

As of Based on 436 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 436 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of VyStar Credit Union's publicly available reviews View source

Empress Livingston rated VyStar Credit Union 5 stars
a month ago
I can’t say enough good things about my experience with Tara Levitt at VyStar! From the moment we walked in, Tara made my spouse and I feel completely at ease. She guided us through the process of opening our accounts, explained all the benefits VyStar has to offer, and made sure every question we had was answered clearly and patiently. Her professionalism, warmth, and attention to detail turned what could have been a routine banking experience into something top-tier. Tara went above and beyond to ensure we were taken care of, and her dedication truly reflects the high standards of VyStar as a whole. If you’re considering joining a credit union, I highly recommend VyStar – and if you have the chance to work with Tara, you’re in excellent hands. Five stars all the way!
Roslyn Karstedt rated VyStar Credit Union 5 stars
3 weeks ago
On vacation and needing some urgent banking! There was a location near us in Winter Park and Rhiannon met me and handled all of my needs (and there was a lot). She provided great customer service and knew how to handle all I needed done! So grateful! Thanks for making the process so efficient that we were able to get back to the vacation quickly!
Lainey Poole rated VyStar Credit Union 5 stars
3 weeks ago
I had banked with VyStar years ago in a different city and moved to this area and rejoined. Walking in I was already happy to be back and so impressed with the location. The manager Katie Lorimer got up and met me as I walked in. She got me situated with Anna Romero. She was able to get my account back activated. Both Anna and Katie were so delightful and personable. I am delighted to have them at my local VyStar. 10/10

Frequently Asked Questions About VyStar Credit Union

How knowledgeable and helpful are VyStar Credit Union staff during the account opening process?

Customers frequently describe VyStar staff as knowledgeable and attentive. Staff explain account options in detail, answer questions clearly, and provide step-by-step support, ensuring a smooth and reassuring process for new and returning members.

Can VyStar staff assist with complex or urgent banking needs at branch locations?

Yes, several customers report successful and efficient assistance with urgent or complex needs, including loan processing and account management, often highlighting staff’s ability to handle requests quickly and professionally so members can return to their daily routines.

Are all VyStar Credit Union services available at every branch location?

While major services such as account opening and lending are available at multiple branches, customers should check with their local VyStar branch for specific offerings. Staff are typically present to greet and direct customers to the appropriate service personnel.

About VyStar Credit Union

Banks
VyStar Credit Union is a financial institution providing a range of banking services, including account management, loans, and member support. Operating primarily in Central Florida and surrounding regions, VyStar serves both individuals and families seeking traditional credit union services such as checking and savings accounts, lending, and more.

The company operates through in-person branch locations, where trained employees assist customers with day-to-day transactions and more complex financial needs. Services are delivered via a team-oriented approach, with staff members available to greet, consult, and support members through processes such as account opening and loan applications.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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