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Finesse Windows
Finesse Windows

Finesse Windows Reviews Summary

Window Fitters | Birmingham

What do customers say about Finesse Windows?

As of Apr 23, 2024, 173 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

We are as pleased with the service

Brilliant, straightforward service

Operating schedule on time & reasonable

We have had excellent service

Absolutely outstanding work and products

Fitters Steve and Sam have done a fantastic job

We're very pleased with the sash window

High expertise and pride in the finish

An excellent service provided from start to finish

We are so pleased with our new front doors

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 23, 2024
Last updated
April 23, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
173
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
90%
Neutral
0%
Negative
10%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Finesse Windows's customer reviews analysis

Finesse Windows appears to have garnered a strongly positive reputation among its clientele, as evidenced by recent customer feedback. Highlighted across multiple reviews are consistent mentions of professionalism, punctuality, and exceptional communication from the company's team members. The process from sales to installation is described as smooth and thorough by most reviewers, with customers appreciating the detailed quotations, drawings, and updates provided at various stages of the service. The company's ability to exceed expectations is a recurring sentiment, suggesting an above-average standard for customer care and service quality. On the product side, customers are particularly pleased with the style, quality, and functionality of the windows and doors, as well as the cleanliness and tidiness of installation sites. These factors contribute to a largely commendable company reputation, though it should be noted that individual experiences can vary and are not necessarily indicative of every customer's experience with the company.

Positive Feedback

Customers consistently cite a multitude of positive interactions with Finesse Windows, emphasizing excellent service, high-quality products, and an overall seamless experience. Notably, the professionalism of the staff stands out, with reviewers expressing satisfaction with the friendliness, knowledge, and expertise demonstrated by team members from diverse departments. The commendable level of communication is a frequent point of praise, encompassing pre-installation inquiries, ongoing project updates, and responsive aftercare. Additionally, the skilled craftsmanship of the installation teams is lauded, with specific mentions of their courtesy and exceptional attention to detail. The tidiness of work areas post-completion is also seen as a significant advantage. These consistently positive components of the customer feedback indicate a company that places considerable emphasis on both product excellence and the consumer experience.

Concerns and Threads

While overwhelmingly positive, the customer feedback for Finesse Windows also reveals minor areas for improvement. Some reviews indicate occurrences of delays in product construction, hinting at a potential optimization area in the supply chain or manufacturing process. A reviewer mentioned specific 'snags' such as a small area of missing seal on the door; however, the immediate and efficient resolution of these issues suggests that while the company may not always be perfect, it is proactive in its response to customer concerns. It's important to note that these negative aspects are relatively infrequent and overshadowed by the positive experiences most customers report. Still, they offer valuable insights into areas where the company could potentially fine-tune its services.

Frequently asked questions about Finesse Windows

What can I expect from the customer service experience with Finesse Windows?

Based on customer reviews, you can expect Finesse Windows to provide a professional, knowledgeable, and friendly customer service experience. Communication has been highlighted as particularly effective, with regular updates throughout the sales, installation, and aftercare stages.

How are the product quality and the installation process at Finesse Windows?

Customers generally report high satisfaction with the quality of the windows and doors provided by Finesse Windows. The installation process is noted for its professionalism, attention to detail, and minimal disruption, leaving work areas neat and tidy.

Does Finesse Windows handle issues or concerns effectively post-installation?

Yes, based on customer reviews, any post-installation issues or concerns are addressed promptly and efficiently by Finesse Windows, with a focus on ensuring customer satisfaction and the longevity of their products.

Recent customer reviews and testimonials for Finesse Windows

Finesse Windows
Naomi Shingler
5-Star
2 weeks ago
Second time we have used Finesse and we are as pleased with the service as we were the first time. Excellent from sales, to survey and then comms along the way until installation and the quality of excellent. Would highly recommend
Finesse Windows
Kay Reeves
5-Star
a week ago
We're really pleased with the lovely new front door Finesse Windows have installed for us. Brilliant, straightforward service, from the initial enquiry through to installation and aftercare. Each member of staff has been very friendly, knowledgeable and professional and communication has been fantastic all the way through. Thank you to the whole team and especially Jamie, Macie, Chris and Lindsey.
Finesse Windows
Miu Mow
5-Star
a week ago
This is my first time to have a conservatory in my life. I appreciate choosing Finesse Windows to be my builder. Their designer and operation teams are nice, polite & professional. Operating schedule on time & reasonable. They can have my highly recommendation.
Read all reviews

About Finesse Windows

Window Fitters
Finesse Windows are proud members of the Which? Trusted Traders scheme and were awarded the Which? Trusted Trader of the Month award in May 2023 - the fifth time they have won the award and adding to the Which? Trader of the Year award won in 2021. Finesse Windows are the West Midlands premier independent manufacturers and installers of uPVC & Aluminium Double Glazed Windows, Flush Sash, Doors, Conservatories, Veranda Glass Rooms, Roof Lanterns & Roof Lights, Garage Doors, Porches and Roofline Services.
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