The overall reputation of Fantastic Services appears to be characterized by exceptional service and professionalism, as reflected by recent customer reviews. Customers consistently praise the thoroughness and attention to detail demonstrated by the cleaning teams, particularly noting individuals like Maya, Miya, and Ivan by name for their exemplary work. Feedback highlights an emphasis on going beyond the expectations of a standard clean, with several instances of teams being commended for their hard work and resulting transformation of clients' homes. However, a pattern of minor criticisms concerning scheduling and specific service details, like the cleaning of oven doors, suggests room for improvement in certain operational aspects. One starkly negative review cites an end-of-tenancy clean that resulted in the customer losing their flat deposit, implying a severe lapse in service quality or customer support in isolated cases.
Fantastic Services has garnered significant acclaim for the quality and professionalism of its cleaning services. Various customers praise the meticulous nature of the team's work, from the polishing of ovens to the transformation of domestic spaces. Many reviews emphasize the effectiveness of the cleaners, who are often described as 'hardworking', 'efficient', and 'professional'. Positive customer experiences seem to be underpinned by the staff's willingness to work extra hours and their friendly conduct, including attention to pets. Specific mentions of staff members in the reviews suggest that certain individuals are particularly valued for their competence and dedication, which further supports the company's positive reputation.
While the preponderance of feedback for Fantastic Services is positive, there is a discernible undercurrent of dissatisfaction in some customer experiences. The most pressing concerns stem from issues with service execution, including a reported failure to properly complete an end-of-tenancy clean that led to a financial loss for the customer. This incident is compounded by claims of poor customer service follow-up, including refusal of a refund and lack of responsiveness. Additionally, there are criticisms around scheduling, such as canceling appointments without timely communication, and minor service oversights such as not placing protective foil during carpet cleaning and neglecting parts of the oven during cleaning. These drawbacks, though seeming to represent a minority of experiences, identify opportunities for the company to enhance their operational consistency and customer support mechanisms.
Fantastic Services emphasizes customer satisfaction and aims to provide high-quality cleaning services. While specific guarantees may vary, it is advisable for customers to discuss expectations and any service guarantees directly with the company prior to booking, especially for critical services like end-of-tenancy cleaning.
Feedback on responsiveness is mixed. Some customers have reported satisfactory experiences, while others mention difficulties with receiving refunds and experiencing unresponsiveness. It's recommended to clarify the company's complaint resolution process before engaging in their services.
Customers have favorably mentioned specific team members. For a personalized experience, it may be possible to request these individuals or teams, depending on availability and company policy. It is suggested to inquire with Fantastic Services about accommodating such requests.
Fantastic Services is the only company that gives you real-time availability and prices to guaranteed appointments for over 100 home and garden services by in-house professionals.Sparkling clean home and office, trimmed to perfection lawn and garden, brand new looking carpets, an odd-job around the house, or even pest control are just 30 seconds away when booked online! Of course, with all COVID-19 needs met.Get up to 20% off your online/app bookings as a member of the Fantastic Club, and enjoy priority booking and £300 in credits!
