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Fantastic Cleaners

Fantastic Cleaners Reviews Summary

Cleaning Services | London

What do customers say about Fantastic Cleaners?

As of Jan 20, 2024, 16882 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 20, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
16882
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Fantastic Cleaners's customer reviews analysis

The overall reputation of Fantastic Services appears to reflect a generally high level of customer satisfaction, with many clients praising the company for going above and beyond standard expectations in the cleaning services provided. Customers frequently commend the professionalism and dedication of the cleaning teams, as well as their ability to conduct thorough cleanings that transform spaces. Positive mentions of specific employees indicate that Fantastic Services is capable of delivering exceptional service and cultivating trust with clients. However, the company's reputation is not without blemish. There are notable criticisms concerning customer service issues, such as refusal to issue refunds and communication-related problems. While these negative reviews are less frequent, they do suggest that there is room for improvement in certain operational and customer service areas.

Positive Feedback

Many reviews cite the thoroughness and professionalism of Fantastic Services' cleaning teams as key positive aspects. They are consistently praised for going beyond surface-level work, transforming houses into well-maintained spaces. The workers are also described as hardworking, dedicated, and efficient — traits that contribute significantly to customer satisfaction. The company’s ability to accommodate last-minute requests and work additional hours if necessary is highlighted as an important factor for those needing flexible service. Moreover, personal touches, like building rapport with pets and meticulous attention to difficult tasks like oven cleaning, further enhance the perceived value of their services.

Concerns and Threads

Some reviews reflect critical issues with Fantastic Services. A particularly severe complaint involves a case where a customer reported losing their flat deposit due to an unsatisfactory end of tenancy clean, coupled with poor company communication and refusal to issue a refund. Other negative feedback highlights specific shortcomings in the cleaning process, such as a failure to clean the inside of an oven door. This, in connection with operational difficulties such as late cancellations and missed appointments, suggests that while the hands-on cleaning is often highly regarded, there are some inconsistencies in customer service, follow-through, and overall reliability.

Frequently asked questions about Fantastic Cleaners

Do Fantastic Services cleaners perform thorough cleanings or just basic surface work?

According to multiple customer reviews, Fantastic Services cleaners are known for their thoroughness, often going beyond basic surface cleaning to provide a transformative service.

How does Fantastic Services handle last-minute cleaning requests or schedule changes?

Fantastic Services appears to be accommodating with last-minute requests, with staff willing to work additional hours if needed. However, there have been instances of late cancellations and potential communication improvements.

Can I expect the cleaning specialists at Fantastic Services to be professional and efficient?

The majority of customer feedback points to the cleaning specialists being professional, punctual, and efficient, with several reviews specifically commending the staff for their hard work and positive results.

Recent customer reviews and testimonials for Fantastic Cleaners

Fantastic Cleaners
Amanda Nartey
5-Star
a month ago
Maya and team were excellent and truly transformed the house. They made sure to clean thoroughly rather than just a superficial surface clean. I will be booking them again.
Fantastic Cleaners
Roger Fagg
5-Star
3 months ago
Ordered a last-minute house clean from fantastic services. Three cleaners arrived and they were extremely professional and helpful. Miya and her team were brilliant. The standard of the cleaning is really high, and they went above and beyond what would be expected from a standard clean. Due to the size of the cleaning job, an extra hour was required, and they were luckily available to work for that extra hour. I cannot recommend the service enough. Getting domestic cleaning seems to a minefield, and difficult to find people who are reliable and professional. I highly recommend fantastic services for anyone who is looking for domestic cleaning services. Thanks so much. 5* Service: Standard cleaning
Fantastic Cleaners
Valerie Beattie
5-Star
5 months ago
Wonderfully helpful and extremely hard working team! They all worked their socks off and my house is totally awesome! I love it again. Thank you so very much - please see the photos which show just how sparkling clean it is now. So very happy, can’t thank you all enough for your hard work Service: Standard cleaning
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
16882
reviews
Excellent
Good
Average
Fair
Poor

About Fantastic Cleaners

Cleaning Services

Fantastic Services is the only company that gives you real-time availability and prices to guaranteed appointments for over 100 home and garden services by in-house professionals.Sparkling clean home and office, trimmed to perfection lawn and garden, brand new looking carpets, an odd-job around the house, or even pest control are just 30 seconds away when booked online! Of course, with all COVID-19 needs met.Get up to 20% off your online/app bookings as a member of the Fantastic Club, and enjoy priority booking and £300 in credits!

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