The Fairmont San Francisco appears to maintain a strong reputation among guests, underpinned by its prime location and high-quality service. Many reviews celebrate the spectacular views from upgraded rooms, the hotel's overall opulence, and distinct offerings such as the Tonga Room. The ambiance, particularly during festive seasons, receives praise for its charm and the sense of elegance of bygone times pervasive throughout the hotel. While the customer experience seems generally positive, with commendations for the concierge and customer service, certain drawbacks are noted consistently. These include high valet parking fees, although somewhat justified by the city's high cost of living, and the inconvenient geographical location atop a steep hill. Additionally, some guests note issues with room amenities, such as small TV sizes, lack of free refrigerator space, and troublesome air conditioning.