homepage
/
San Francisco, CA
/
Hotels
/
Fairmont San Francisco
Fairmont San Francisco logo

Fairmont San Francisco Reviews Summary

Unclaimed
Claimed

Hotels | San Francisco, CA

950 Mason St, San Francisco, CA 94108, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Fairmont San Francisco?

As of Mar 25, 2024, 6354 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Fairmont San Francisco's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 25, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 25, 2024
Last updated
March 25, 2024
This demo page is used to illustrate the benefits of a premium Trustguide's listing. Learn more

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Fairmont San Francisco's customers had a positive experience.

Positive
Neutral
Negative
More details
Fairmont San Francisco

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Learn more

Fairmont San Francisco's customer reviews analysis

The Fairmont San Francisco appears to maintain a strong reputation among guests, underpinned by its prime location and high-quality service. Many reviews celebrate the spectacular views from upgraded rooms, the hotel's overall opulence, and distinct offerings such as the Tonga Room. The ambiance, particularly during festive seasons, receives praise for its charm and the sense of elegance of bygone times pervasive throughout the hotel. While the customer experience seems generally positive, with commendations for the concierge and customer service, certain drawbacks are noted consistently. These include high valet parking fees, although somewhat justified by the city's high cost of living, and the inconvenient geographical location atop a steep hill. Additionally, some guests note issues with room amenities, such as small TV sizes, lack of free refrigerator space, and troublesome air conditioning.

Positive Feedback

The majority of feedback underscores Fairmont San Francisco's exceptional customer service and atmosphere. The hotel's romantic vistas, especially of landmarks like the Golden Gate Bridge, add significant value to guests’ stays. Mentioned frequently are the delightful culinary and entertainment experiences at the hotel's Tonga Room, with its unique ambiance and lively music. The hotel's decor during festive seasons is appreciated for enhancing the holiday spirit. Facilities like the bar also receive praise for their excellent drinks. Moreover, benefits extended to guests booking through certain services, such as room upgrades, food and beverage credits, and late checkouts underline the hotel's commitment to superior customer experience.

Concerns and Threads

Critical remarks about the Fairmont San Francisco focus on specific aspects that detract from an otherwise laudable experience. High valet parking fees, while not uncommon in San Francisco, emerge as a pain point for guests. The historic hotel's hilltop location poses challenges for walkability, as guests mention the strenuous climb required to access surrounding areas. Room-specific grievances include size concerns, dated decor, the absence of an empty fridge for personal use, small TVs, and problematic air conditioning. An isolated incident of overzealous housekeeping resulting in personal item damage suggests possible room for improvement in that department. Lastly, some traditions, like the gingerbread house display, seem to have diminished over time, causing mild disappointment among returning guests.

Frequently asked questions about Fairmont San Francisco

Does the Fairmont San Francisco offer any special amenities for guests who book through American Express?

Yes, guests who book through American Express may receive perks such as daily free breakfast, room upgrades, $100 complementary credits, and late checkout, subject to availability and terms of the offer.

Can I expect to have a fridge in my room for personal use?

Rooms are typically stocked with drinks and do not have an empty fridge for personal items, which may be an inconvenience for guests wishing to store their own food or beverages.

Is the hotel's location convenient for walking to nearby attractions?

The Fairmont San Francisco is located on top of Nob Hill, making walks to and from the hotel challenging due to the steep incline. Guests should be prepared for this or consider alternative transportation.

Recent customer reviews and testimonials for Fairmont San Francisco

Fairmont San Francisco
Masa Kanayama
5-Star
a month ago
Located in the best area of San Francisco. My check in was smooth and I was upgraded to a tower bay view room. The view was wonderful with golden gate Bridge view! The service was the top notch. Only negative was valet parking fee of $85, but in SF it tends to be higher. Overall I enjoyed my stay here, and this hotel is one of my better choices in SF area. Thank you for a nice accommodation.
Fairmont San Francisco
forrest bloxham
5-Star
a month ago
We indulge ourselves with the Bombay sweet for my sister's 21st birthday. The room was a decent size but the balcony was amazing. She had the most fun as it was written all over her face when she saw the room. We had a great view of the Salesforce Tower and the city. Also had a great dinner at the Tonga room. It was so nice not to have to wait in line because we stayed at the hotel for once. In-N-Out service was a breeze. The girls dance for hours and I highly enjoyed the ambience of the rain as it fell around the band playing in the middle of the pool. Just all around really good vibe Rooms: Room was a bit dated but perfect size. The only thing I would have changed is I wish there was an empty fridge. They had everything stocked with drinks and we couldn't fit any of our stuff in there Nearby activities: Tonga room is the spot Safety: Plenty of security everywhere you looked
Fairmont San Francisco
Joe Metro
5-Star
3 months ago
This hotel was like a Christmas wonderland, decked out with all the festive cheer you could imagine. It was absolutely breathtaking, I tell you! Now, let's talk about the rooms. They may be on the smaller side, but they still have a whole lot of charm. Cozy and comfortable, they make you feel right at home. Who needs a massive room anyway? The on-site bar was good. They whipped up some top-notch drinks. But here's the kicker—in case you're feeling a bit adventurous, just across the street is the Mark Bar. Trust me, You've got to check it out! All in all, this hotel was everything I hoped for and so much more. It delivered on all fronts and never left me wanting. So, don't pass up the opportunity to stay here—you won't be disappointed!
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
6354
reviews
Excellent
Good
Average
Fair
Poor
More details

About Fairmont San Francisco

Hotels
Luxe landmark lodging offering plush quarters, some with bay views, plus refined dining & a spa.
Expand