Extra Space Storage, particularly highlighted through the experiences shared at the Folsom St. location, appears to cultivate a positive overall reputation, bolstered by a consistent theme of exceptional customer service. The staff, especially individuals named Scottie, Fitz, and Ricardo, are frequently commended for their professionalism, friendliness, and efficiency, traits that undeniably contribute to customer satisfaction. Trouble-free experiences with facility logistics such as booking and unit access further enhance the company's standing. However, customers have noted minor areas of concern, such as cleaning standards for storage units and challenges with facility infrastructure like main elevator availability.
Several key positive aspects dominate customer feedback for Extra Space Storage. The personalized attention and professionalism provided by employees stand out prominently, with numerous reviews praising individual staff members for their dedication and assistance. The facilities are described as secure and easy to access, with customers feeling safe during their visits. The ease of the online booking process and the physical condition of the locations, marked by cleanliness and maintenance, also receive positive remarks. Peek experiences, like receiving unexpected refunds and prompt support during stressful circumstances, evidently leave long-lasting positive impressions on customers.
While feedback for Extra Space Storage is primarily positive, there are noteworthy concerns. Some customers report dissatisfaction with the cleaning standards, particularly when units are not thoroughly prepared before move-in. Mention of the Folsom location's surrounding area being slightly rough and the fact that parking is limited at peak times reflects potential discomforts for users. Infrastructure issues, such as inoperable elevators, occasionally inconvenience customers, especially those wishing to avoid units requiring stair or elevator use. These incidents, albeit not significantly tarnishing the company's reputation, highlight areas for operational improvement.
Yes, customers are advised that the best promotional rates for Extra Space Storage units can be found on their official website.
Customer service at Extra Space Storage, particularly at the Folsom St. location, has been lauded for its exceptional, helpful, and responsive nature, often going above and beyond to accommodate customer needs.
While many customers have positive experiences, some have noted potential issues such as limited parking at peak times, occasionally busy elevators, and the rare instance of unclean units prior to move-in.
Store your belongings at Extra Space Storage on 1400 Folsom St in San Francisco, CA today! Our large selection of storage units, exceptional security, covered drive isles, covered loading bay, deliveries accepted, non climate controlled units available, lifts available, parking spaces, elevator access, personal access hour, commercial tenants, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
