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Extra Space Storage San Fransisco

Extra Space Storage San Fransisco Reviews Summary

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Self Storage | San Francisco, CA

1400 Folsom St, San Francisco, CA 94103, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Extra Space Storage San Fransisco?

As of Mar 13, 2024, 1324 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Extra Space Storage San Fransisco's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 9, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Extra Space Storage San Fransisco's customers had a positive experience.

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Extra Space Storage San Fransisco

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Extra Space Storage San Fransisco's customer reviews analysis

Extra Space Storage, particularly highlighted through the experiences shared at the Folsom St. location, appears to cultivate a positive overall reputation, bolstered by a consistent theme of exceptional customer service. The staff, especially individuals named Scottie, Fitz, and Ricardo, are frequently commended for their professionalism, friendliness, and efficiency, traits that undeniably contribute to customer satisfaction. Trouble-free experiences with facility logistics such as booking and unit access further enhance the company's standing. However, customers have noted minor areas of concern, such as cleaning standards for storage units and challenges with facility infrastructure like main elevator availability.

Positive Feedback

Several key positive aspects dominate customer feedback for Extra Space Storage. The personalized attention and professionalism provided by employees stand out prominently, with numerous reviews praising individual staff members for their dedication and assistance. The facilities are described as secure and easy to access, with customers feeling safe during their visits. The ease of the online booking process and the physical condition of the locations, marked by cleanliness and maintenance, also receive positive remarks. Peek experiences, like receiving unexpected refunds and prompt support during stressful circumstances, evidently leave long-lasting positive impressions on customers.

Concerns and Threads

While feedback for Extra Space Storage is primarily positive, there are noteworthy concerns. Some customers report dissatisfaction with the cleaning standards, particularly when units are not thoroughly prepared before move-in. Mention of the Folsom location's surrounding area being slightly rough and the fact that parking is limited at peak times reflects potential discomforts for users. Infrastructure issues, such as inoperable elevators, occasionally inconvenience customers, especially those wishing to avoid units requiring stair or elevator use. These incidents, albeit not significantly tarnishing the company's reputation, highlight areas for operational improvement.

Frequently asked questions about Extra Space Storage San Fransisco

Are the best prices for Extra Space Storage units available online?

Yes, customers are advised that the best promotional rates for Extra Space Storage units can be found on their official website.

Is customer service at Extra Space Storage considered helpful and responsive?

Customer service at Extra Space Storage, particularly at the Folsom St. location, has been lauded for its exceptional, helpful, and responsive nature, often going above and beyond to accommodate customer needs.

Are there any logistical issues to be aware of when renting from Extra Space Storage?

While many customers have positive experiences, some have noted potential issues such as limited parking at peak times, occasionally busy elevators, and the rare instance of unclean units prior to move-in.

Recent customer reviews and testimonials for Extra Space Storage San Fransisco

Extra Space Storage San Fransisco
Dewey Phillips
5-Star
3 weeks ago
Scottie was super friendly, helpful, and professional. He got everything processed quickly and accurately, and with charm. Just a quick heads up that the best prices are available on their website for the promo rates.
Extra Space Storage San Fransisco
Surbhi Motghare
5-Star
a month ago
Exceptional Service! The manager, Fitz, at the Folsom St. location, went above and beyond to assist us. He greeted us with a warm welcome and took the time to understand our storage needs, ensuring we got the perfect unit. His friendly and helpful demeanor made the entire process smooth and stress-free. I can't recommend this location enough, thanks to the outstanding service we received!
Extra Space Storage San Fransisco
Ian Wong
5-Star
3 months ago
I am writing to commend Fitz and Ricardo at Extra Space Storage Folsom St for their exceptional customer service. I recently had an issue with my account while I was overseas, and Fitz and Ricardo went above and beyond to help me resolve it quickly and efficiently. I was very stressed about the situation, but Fitz and Ricardo were incredibly patient and understanding. They took the time to listen to my concerns and explain all of my options. They also kept me updated on the progress of my case and responded to all of my phone calls promptly. In the end, Fitz and Ricardo were able to resolve my issue to my complete satisfaction. I am so grateful for their help and support. They truly went above and beyond to make sure that I was taken care of. Overall, I am extremely happy with the service that I have received at Extra Space Storage Folsom St. I would highly recommend this facility to anyone looking for a safe and secure place to store their belongings.
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Overall Rating

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A+
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C
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Overall Rating
4.8
/5
1324
reviews
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About Extra Space Storage San Fransisco

Self Storage

Store your belongings at Extra Space Storage on 1400 Folsom St in San Francisco, CA today! Our large selection of storage units, exceptional security, covered drive isles, covered loading bay, deliveries accepted, non climate controlled units available, lifts available, parking spaces, elevator access, personal access hour, commercial tenants, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

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