Extra Space Storage, particularly highlighted through the experiences shared at the Folsom St. location, appears to cultivate a positive overall reputation, bolstered by a consistent theme of exceptional customer service. The staff, especially individuals named Scottie, Fitz, and Ricardo, are frequently commended for their professionalism, friendliness, and efficiency, traits that undeniably contribute to customer satisfaction. Trouble-free experiences with facility logistics such as booking and unit access further enhance the company's standing. However, customers have noted minor areas of concern, such as cleaning standards for storage units and challenges with facility infrastructure like main elevator availability.
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