Overall sentiment in customer reviews for Explorer Travel Insurance is strongly positive, with many customers noting prompt and knowledgeable service. Reviewers frequently mention efficient handling of quotations, knowledgeable agents, and options that cater to their individual health circumstances. While the insurance is appreciated for value and comprehensive coverage, a significant criticism revolves around claim processing times and communication delays during the claims experience.
Frequent themes include satisfaction with both the value for money and the customer service provided, such as telephone support, rapid policy setup, and flexibility for pre-existing conditions. Several reviewers highlight the ease of purchase, quick answers to questions, and the choice to receive documentation in preferred formats. Critiques center mostly around a slow claims process and website usability issues during payment, with some expressing frustration at repeated follow-up emails and lack of site clarity.
Based on the reviews, Explorer Travel Insurance holds a solid reputation for efficient setup and responsive service in the UK insurance sector. Customers appreciate the helpful staff and the product's suitability for those with specific medical needs. While claims processing reliability is noted as a concern, overall Explorer is considered a dependable option in travel insurance.
Frequent themes include satisfaction with both the value for money and the customer service provided, such as telephone support, rapid policy setup, and flexibility for pre-existing conditions. Several reviewers highlight the ease of purchase, quick answers to questions, and the choice to receive documentation in preferred formats. Critiques center mostly around a slow claims process and website usability issues during payment, with some expressing frustration at repeated follow-up emails and lack of site clarity.
Based on the reviews, Explorer Travel Insurance holds a solid reputation for efficient setup and responsive service in the UK insurance sector. Customers appreciate the helpful staff and the product's suitability for those with specific medical needs. While claims processing reliability is noted as a concern, overall Explorer is considered a dependable option in travel insurance.
Read more
