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Expert Locksmith Philadelphia Reviews

Rated 5 based on 681 Reviews

1816 S 2nd St, Philadelphia, PA 19148, United States

Locksmiths

Published on
February 29, 2024
Last updated
March 13, 2024

Reviews Summary

Expert Locksmith Philadelphia presents a mixed reputation based on the reviews provided. Multiple customers have expressed satisfaction with efficient and prompt service, especially appreciating assistance during urgent situations and unfavorable weather conditions. Specific positive mentions include the ability to resolve car lockouts and create new keys swiftly, responsiveness to service calls, and commendable conduct in facilitating a seamless customer experience. However, a notable number of grievances shed light on considerable drawbacks. There are concerns about transparency in pricing, with customers reporting significant discrepancies between quoted costs and final charges. The practice of drilling locks without attempting traditional methods, which is seen as excessive and costly, is a recurring complaint. Additionally, doubts are raised about professionalism due to instances of refusal to accept credit card payments, opting for Venmo transactions instead, as well as the impression of 'shady' conduct when a technician abruptly left after a dispute. The company's review management, particularly the emphasis on displaying only 5-star reviews, is also brought into question.

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What Customers Are Saying About Expert Locksmith Philadelphia?

Trustguide extracts key phrases from reviews about Expert Locksmith Philadelphia and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Expert Locksmith Philadelphia's customers had a positive experience.

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Expert Locksmith Philadelphia Ratings

1

As of Based on 681 revies as of Feb 29, 2024

Expert Locksmith Philadelphia Score

As of Based on 681 revies as of Feb 29, 2024

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Customer Reviews

As of Mar 13, 2024, 681 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Expert Locksmith Philadelphia's publicly available reviews View source

justin kim rated Expert Locksmith Philadelphia 1 stars
a year ago
Worst locksmith ever. Quoted $95 over the phone for a simple and traditional pick. (I understand I was going to pay more because i have a smart lock). 25 min later, the technician arrives in a non corporate vehicle with no identification. He steps out of his vehicle with a drill bag and no lock set to pick locks. Once the technician saw a smart lock deadbolt, I was proceeded to be told that the only thing they can do is drill it. I proceeded to show the rear door which has a traditional dead bolt and was told that he needs to drill it as well and that there was no way he could pick it. The locksmith proceeds to drill the lock and then demands payment over Venmo and refused credit card payment. I was told he could fill the empty void where the deadbolt was with a new deadbolt with an additional $45. Told him that was expensive given the $242 drill fee and his response was to leave the scene immediately. Real shady stuff going on here. Also, the fact that they only display 5 star reviews is questionable…

Frequently Asked Questions About Expert Locksmith Philadelphia

Does Expert Locksmith Philadelphia offer a transparent pricing policy?

Some customers have reported discrepancies between quoted prices and the final charges, suggesting that the pricing policy may not always be transparent. It is advisable to request a detailed quote and clarify potential additional costs beforehand.

What payment methods are accepted by Expert Locksmith Philadelphia?

While credit card payments have been refused in some cases, based on a customer review, payment through Venmo has been accepted. It's recommended to discuss payment methods with the technician before service is rendered.

Can I expect non-destructive entry methods to be used for lockouts?

Multiple reviews have mentioned a preference for drilling locks by the technicians, which might indicate a less frequent use of non-destructive methods. It's important to inquire about the available options for your specific situation.

About Expert Locksmith Philadelphia

Locksmiths

Locksmith Services in PhiladelphiaHere at Expert Locksmith Philadelphia, we’ve been servicing and providing unbeatable service in the Philadelphia area for over 20 years! We have a team of licensed and trusted pros that will get the job done quickly and properly. Our equipment and tools are all state of the art. We’re licensed to operate in the state of Pennsylvania and love to do right by our clients.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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