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Expert Locksmith Philadelphia

Expert Locksmith Philadelphia Reviews Summary

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Locksmiths | Philadelphia, PA

1816 S 2nd St, Philadelphia, PA 19148, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Expert Locksmith Philadelphia?

As of Mar 13, 2024, 681 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Expert Locksmith Philadelphia's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 29, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Expert Locksmith Philadelphia's customers had a positive experience.

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Expert Locksmith Philadelphia's customer reviews analysis

Expert Locksmith Philadelphia presents a mixed reputation based on the reviews provided. Multiple customers have expressed satisfaction with efficient and prompt service, especially appreciating assistance during urgent situations and unfavorable weather conditions. Specific positive mentions include the ability to resolve car lockouts and create new keys swiftly, responsiveness to service calls, and commendable conduct in facilitating a seamless customer experience. However, a notable number of grievances shed light on considerable drawbacks. There are concerns about transparency in pricing, with customers reporting significant discrepancies between quoted costs and final charges. The practice of drilling locks without attempting traditional methods, which is seen as excessive and costly, is a recurring complaint. Additionally, doubts are raised about professionalism due to instances of refusal to accept credit card payments, opting for Venmo transactions instead, as well as the impression of 'shady' conduct when a technician abruptly left after a dispute. The company's review management, particularly the emphasis on displaying only 5-star reviews, is also brought into question.

Positive Feedback

The positive experiences with Expert Locksmith Philadelphia are characterized by the company's capacity to deliver prompt and effective service. Customer testimonials frequently cite rapid response times, and the ability to offer immediate help is particularly lauded when it comes to vehicle lockouts. There are strong indications that the locksmiths possess the technical skills necessary to perform tasks like creating new keys without causing damage to the vehicles. Proactive communication and coordination prior to service calls also contribute positively to user experiences, ensuring that wait times are minimized. Moreover, customers have noted the locksmiths' willingness to provide service in challenging conditions, highlighting reliability as a key trait.

Concerns and Threads

The negative feedback for Expert Locksmith Philadelphia centers on several operational aspects which customers consider unsatisfactory. The most pressing issue appears to be a lack of pricing integrity, where customers encounter a notable gap between quoted prices and the actual cost at the time of service; this raises concerns over hidden fees and unclear billing practices. A recurring theme involves technicians’ preference for drilling locks over attempting non-destructive entry methods, suggesting a possible shortfall in expertise or customer-centric service approach. Further critique is aimed at the professionalism of the locksmiths, referring to unbranded vehicles, absence of identification, and unconventional payment demands. These elements collectively hint at a potential erosion of trust among customers.

Frequently asked questions about Expert Locksmith Philadelphia

Does Expert Locksmith Philadelphia offer a transparent pricing policy?

Some customers have reported discrepancies between quoted prices and the final charges, suggesting that the pricing policy may not always be transparent. It is advisable to request a detailed quote and clarify potential additional costs beforehand.

What payment methods are accepted by Expert Locksmith Philadelphia?

While credit card payments have been refused in some cases, based on a customer review, payment through Venmo has been accepted. It's recommended to discuss payment methods with the technician before service is rendered.

Can I expect non-destructive entry methods to be used for lockouts?

Multiple reviews have mentioned a preference for drilling locks by the technicians, which might indicate a less frequent use of non-destructive methods. It's important to inquire about the available options for your specific situation.

Recent customer reviews and testimonials for Expert Locksmith Philadelphia

Expert Locksmith Philadelphia
justin kim
1-Star
a year ago
Worst locksmith ever. Quoted $95 over the phone for a simple and traditional pick. (I understand I was going to pay more because i have a smart lock). 25 min later, the technician arrives in a non corporate vehicle with no identification. He steps out of his vehicle with a drill bag and no lock set to pick locks. Once the technician saw a smart lock deadbolt, I was proceeded to be told that the only thing they can do is drill it. I proceeded to show the rear door which has a traditional dead bolt and was told that he needs to drill it as well and that there was no way he could pick it. The locksmith proceeds to drill the lock and then demands payment over Venmo and refused credit card payment. I was told he could fill the empty void where the deadbolt was with a new deadbolt with an additional $45. Told him that was expensive given the $242 drill fee and his response was to leave the scene immediately. Real shady stuff going on here. Also, the fact that they only display 5 star reviews is questionable…
Expert Locksmith Philadelphia
Greg Schumann
1-Star
7 months ago
They did the job and it was quick. That said he literally just drilled through my old lock and put in a new over. I could have done that for 1/4 the cost. Didn't help her had an attitude from the start and their payment processor didn't work which gave them more attitude.
Expert Locksmith Philadelphia
Matthew Rodriguez
1-Star
6 months ago
These people officially got me back in to my car and got a new key with it nice combo thank you
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Overall Rating

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A+
A
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Overall Rating
5
/5
681
reviews
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About Expert Locksmith Philadelphia

Locksmiths

Locksmith Services in PhiladelphiaHere at Expert Locksmith Philadelphia, we’ve been servicing and providing unbeatable service in the Philadelphia area for over 20 years! We have a team of licensed and trusted pros that will get the job done quickly and properly. Our equipment and tools are all state of the art. We’re licensed to operate in the state of Pennsylvania and love to do right by our clients.

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