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Alcatraz - Edinburgh Locksmiths

Alcatraz - Edinburgh Locksmiths Reviews Summary

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Locksmiths | Edinburgh

37 Durar Dr, Edinburgh EH4 7HW

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Alcatraz - Edinburgh Locksmiths?

As of Mar 13, 2024, 225 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Alcatraz - Edinburgh Locksmiths's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 24, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Alcatraz - Edinburgh Locksmiths's customers had a positive experience.

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Alcatraz - Edinburgh Locksmiths

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Alcatraz - Edinburgh Locksmiths's customer reviews analysis

The overall company reputation of Alcatraz - Edinburgh Locksmiths as gleaned from the latest reviews is overwhelmingly positive. Customers consistently praise the locksmith service for its timely response, professional conduct, and effective problem-solving skills. Notably, there is an emphasis on rapid response times, with several reviews expressing gratitude for services rendered in less than an hour or within the same day of contact. The level of professionalism and friendliness extended by Danny, the locksmith, receives repeated commendations, suggesting that customer service is a strong suit of this business. The reviews also repeatedly cite fair pricing and the provision of clear upfront costs which contributes to a transparent customer experience. Moreover, the company appears to handle various types of locks and associated issues efficiently, reinforcing its expertise in the field.

Positive Feedback

Customers have had remarkably positive experiences with Alcatraz - Edinburgh Locksmiths, centering largely on quick and reliable service provision. Danny, the locksmith, is often singled out for providing speedy assistance, even on holidays like New Year's Eve or weekends, showcasing the company's commitment to accessibility. The advice provided by the locksmith is appreciated for its cost-saving nature, indicating that the company operates with customer budget considerations in mind. Professionalism and friendliness are themes that resonate throughout customer feedback, contributing to the pleasant user experience. The skill level demonstrated in handling emergency lockouts, UPVC door repairs, and key replacements without causing damage has built customer trust. Furthermore, the promptness of communication and punctuality, coupled with upfront pricing, enhances the company's transparency and reliability.

Concerns and Threads

The provided reviews of Alcatraz - Edinburgh Locksmiths do not present any explicit negative aspects regarding the customer experience. However, it should be considered that reviews can sometimes lack detailed criticism or do not represent the broader customer base who may have had less-than-positive experiences that go unreported. It is important for prospective clients to also consult additional sources and inquire about service guarantees, potential additional costs, or any unresolved complaints to ensure a comprehensive understanding of the company's service quality.

Frequently asked questions about Alcatraz - Edinburgh Locksmiths

Can Alcatraz - Edinburgh Locksmiths handle emergencies outside normal business hours?

Yes, the reviews indicate that Alcatraz - Edinburgh Locksmiths provides prompt services in emergencies, including responses on Sundays and public holidays such as New Year's Eve. They seem to prioritize accessibility in urgent situations.

How does the company charge for their services, and can I get an upfront price?

Based on customer feedback, Alcatraz - Edinburgh Locksmiths is transparent with their pricing, providing upfront costs. Customers appreciate the fair pricing for the quality services rendered.

Does Alcatraz - Edinburgh Locksmiths provide additional keys with lock replacements?

Customer experiences suggest that Alcatraz - Edinburgh Locksmiths does offer additional keys when replacing locks, as evidenced by a review where a customer received five keys with a new lock.

Recent customer reviews and testimonials for Alcatraz - Edinburgh Locksmiths

Alcatraz - Edinburgh Locksmiths
Catherine Nolan
5-Star
2 weeks ago
Not an emergency call out but Danny was still on hand less than 24 hours after I first contacted him on a Sunday evening. Very happy with the service and would definitely recommend.
Alcatraz - Edinburgh Locksmiths
Graham Ewart
5-Star
a month ago
Danny from Alcatraz provided a great service. Fast, reliable and contactable. I got good advice to save me a few quid. Highly Recommend.
Alcatraz - Edinburgh Locksmiths
lukeskibz123
5-Star
a month ago
Locked out of my flat - mortice lock. Called in the morning on NYE and he was here by lunch. Got me into my flat with a new lock and no damage to the door in about 40 mins. Reasonable price - good work - very polite.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
225
reviews
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About Alcatraz - Edinburgh Locksmiths

Locksmiths

For many years we have provided an unbeatable locksmith, and emergency locksmith service to Edinburgh and the surrounding areas.We are fully trained, insured, and have been vetted by the trading standards and police Scotland. We are also a verified Edinburgh trusted.As we are a mobile locksmith firm we have next to no overheads. Therefore, we can keep our prices low. No VAT or call out charges are ever applied, and all work comes with a 1 year guarantee.

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