Analyzing the customer reviews for 1st Defence Locksmiths Leeds reveals a positive reputation for the company, underscored by repeat patronage and strong recommendations. The testimonials consistently highlight Ben's punctuality, reliability, expertise in the field, and the transparent way he conducts business. Customers appreciate being guided through the service process as Ben explains the work comprehensively. Feedback suggests that the company offers fair pricing and doesn't pressure the clientele towards more expensive options. Instead, Ben presents various solutions and allows customers to make informed decisions. Additionally, tidiness and attention to detail, such as matching hardware colors and cleaning up post-service, contribute to customer satisfaction. The provision of free additional services, such as advice on key protection and lock maintenance, is also mentioned as a valued bonus.
Based on reviews, the company is praised for its swift response to call outs, with same-day replacements often being possible, implying reliability for urgent needs.
Yes, customers consistently report upfront communication about costs, with Ben providing ballpark figures in advance and discussing different price options for repairs.
Certainly, as per client feedback, Ben is noted for explaining problems in detail and advising on future lock care, indicating a commitment to customer empowerment.
1st Defence Locksmiths Leeds are a family run locksmith company based in Leeds, West Yorkshire. We have over 15 years experience in the locksmith industry. This means we are one of the most experienced locksmith companys in Leeds. In this time we have served thousands of customers across the city of Leeds.1st Defence Locksmiths Leeds is built on old fashioned values, we are an honest, reliable and punctual locksmith company. This really shines through in our exceptional reviews both on Google and all across the Web. Customer satisfaction is our number one aim and we strive for perfection with every job we carry out. We have no call out fee and we don't charge VAT, making us exceptional value for money when compared to competitors.
