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Exceptional Villas

Exceptional Villas Reviews Summary

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Hotels | London

The Lodge, Dromnevane Kenmare V93 XT57 IE

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Exceptional Villas?

As of Mar 13, 2024, 663 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Exceptional Villas's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 15, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Exceptional Villas's customers had a positive experience.

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Exceptional Villas's customer reviews analysis

The reputation of Exceptional Villas appears to be overwhelmingly positive based on the reviews provided. They indicate a high level of satisfaction among customers, mostly stemming from the company's comprehensive and attentive service. The recurrent themes include commendation of their concierge service, especially the employees such as Marianne, Niamh, Gwladys, and Noreen, who are mentioned for their exceptional assistance in planning trips. The company is praised for its attention to detail, responsiveness, and knowledgeability, with several reviewers appreciating the effort put into arranging every aspect of their holiday experience. This commendable customer service seems to have fostered repeat patronage, indicating a strong trust in Exceptional Villas’ ability to deliver a premium experience. Additionally, the ease of communication and ability to secure difficult reservations also stand out as distinguishing factors that enhance the company's reputation in the luxury travel industry.

Positive Feedback

Positive feedback for Exceptional Villas focuses on several key aspects valued by customers. The concierge service is often highlighted for going above and beyond in ensuring all aspects of a trip are handled meticulously. From securing hard-to-get reservations to providing private jet transfers, the staff's commitment to detail is met with high praise. The company's personnel, with particular mention of Marianne, Niamh, Gwladys, and Noreen, are celebrated for their professionalism, promptness in communication, and personalized vacation planning expertise. There appears to be a consensus among reviewers that the customer service provided is both exceptional and consistent, which has not only resulted in memorable vacations but has also built loyalty, leading to repeat engagements. This high level of service is perceived as a significant competitive advantage for Exceptional Villas, strongly influencing positive customer experiences.

Concerns and Threads

Despite the overall positive tone of the reviews, there are negligible explicit negative comments presented in the provided feedback. The focus is overwhelmingly on the aspects that have impressed customers, such as personalized service, thorough planning, and problem-solving skills of the staff. This lack of negative feedback suggests that any areas of improvement might not be easily identified without a more balanced sample of reviews. However, it's essential for prospective customers to note that this analysis is based solely on the positive endorsements supplied and does not include any critiques which might be necessary for a complete and unbiased understanding of the customer experience.

Frequently asked questions about Exceptional Villas

Can I expect personalized services when booking a villa with Exceptional Villas?

Yes, Exceptional Villas is known for providing highly personalized services, with their concierge team working meticulously on every detail of your trip, from securing travel arrangements to booking private experiences.

Do Exceptional Villas staff have expertise in securing hard-to-get reservations?

Absolutely, reviewers have commended Exceptional Villas staff for their ability to secure difficult dining and beach club reservations, sometimes even outperforming services like the AMEX Centurion desk.

Is Exceptional Villas suitable for repeat luxury vacation bookings?

Yes, many clients return to Exceptional Villas for their vacation needs, with the company’s consistent and impeccable service often cited as a reason for their loyalty.

Recent customer reviews and testimonials for Exceptional Villas

Exceptional Villas
customer
5-Star
2024-01-08 15:31:31 +00:00
Throughout the entire planning process, we have had an excellent experience with Exceptional Villas. We first worked with Niamh as we decided where to go, and then Marianne and we made all our trip arrangements.
Exceptional Villas
Tamara Wagner
5-Star
2023-12-22 02:55:41 +00:00
Marianne did an exceptional job to help us with every detail of our trip. She communicated to us with booking our trip, excursions and dinners. She is a gem and we appreciate her so very much.
Exceptional Villas
B. McCorkle
5-Star
2023-12-31 22:20:36 +00:00
From start to finish, Exceptional Villas was outstanding. Incredible communication, absolutely wonderful to work with, quick to respond, knowledgeable, helpful, and impeccable customer service. I highly recommend this company and will be using them again the first opportunity I get. Other businesses could learn from Exceptional Villas. Their name says it all.
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Overall Rating

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C
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F
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Overall Rating
5
/5
663
reviews
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About Exceptional Villas

Hotels

Founded in 1992, Exceptional Villas are one of the world’s most exclusive villa rental companies offering only the most luxurious and exclusive vacation rentals on the planet.

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