Eversure Limited Reviews

Overall sentiment toward Eversure's insurance services is predominantly negative, with most reviewers expressing significant dissatisfaction regarding processes and customer support. Reviewers consistently mention difficulty in obtaining refunds, slow communication speeds, and unclear policy terms such as auto-renewals and exclusions. There is, however, a single strongly positive experience concerning breakdown cover staff’s help and rapid response in an emergency, indicating some examples of quality service. Several customers also highlight the competitive pricing. Frequent themes include slow and limited communication channels, confusing or restrictive policy clauses, and issues with claim rejections—especially regarding excess cover and travel exclusions for cycle insurance. Many express frustration about difficulties in speaking to real representatives and perceive certain practices as obstructive or unfair. The only broadly positive remarks concern competitive pricing and one standout case of excellent breakdown assistance. Based on recent customer feedback, Eversure’s current reputation is poor, with trust undermined by negative experiences and perceived lack of transparency. While a few isolated positives are noted, the dominant pattern is one of dissatisfaction with claims handling and customer service, especially when dealing with urgent issues across the UK and Europe.

Eversure provides various insurance products, including breakdown cover and cycle and car-related insurance. The company operates within the insurance industry, offering policies that cater to motorists, cyclists, and individuals seeking excess or travel-related insurance cover. Their services and policy management are delivered primarily through online platforms and digital communications. Operationally, Eversure handles most customer interactions via email and website contact forms rather than direct phone support. Policies can be purchased and managed online, with documentation provided digitally. Claims and cancellations are processed through online systems, and communication, including refunds and policy changes, is generally handled via email correspondence.