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Evergreen Maids Philadelphia

Evergreen Maids Philadelphia Reviews Summary

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Cleaning Services | Philadelphia, PA

1700 Sansom St 4th FL, Philadelphia, PA 19103, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Evergreen Maids Philadelphia?

As of Mar 13, 2024, 133 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Evergreen Maids Philadelphia's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
March 4, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Evergreen Maids Philadelphia's customers had a positive experience.

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Evergreen Maids Philadelphia

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Evergreen Maids Philadelphia's customer reviews analysis

EverGreen Maids Philadelphia has largely established a reputable standing based on the customer reviews provided. Many customers have expressed considerable satisfaction with the thoroughness of the cleaning services received, the professionalism of the staff, and the responsiveness of the company to feedback or issues raised. The company is frequently commended for its dependable service and for the ease and convenience it brings to their customers' lives. While most impressions lean overwhelmingly positive, there are instances where customers felt the services did not match the premium price point, leading to initial discontent. However, even in such cases, EverGreen Maids' proactive approach to customer service is highlighted by their efforts to rectify perceived shortcomings, thereby reinforcing their commitment to customer satisfaction and continuously strengthening their reputation.

Positive Feedback

Positive aspects gleaned from customer reviews include the professionalism and courtesy of the cleaning staff, who are often described as hardworking, polite, and communicative. The thoroughness of the cleaning service is a persistent theme, with several customers noting that spaces are left looking 'spotless' and even 'nicer' than before the service. EverGreen Maids is also praised for the use of non-harsh chemicals, particularly noted by pet owners who appreciate the consideration for pet-friendly cleaning solutions. The company's responsiveness to arranging custom cleaning schedules exemplifies its adaptability and customer-oriented approach. A reliable and zero-hassle experience coupled with the local, boutique nature of the service, rounds out the main positive feedback from clients.

Concerns and Threads

Negative customer feedback largely centers on the perceived mismatch between the cost of the services and their expectations, particularly with regard to deep cleaning services. Some customers have experienced dissatisfaction where the outcomes did not meet their standards, given the higher price point. However, the narrative tends to skew towards resolution and satisfaction as the company actively seeks to engage and address any concerns raised, highlighting their dedication to customer service. Notably, there are limited instances of such criticism, suggesting these are exceptions rather than indicative of the general service experience provided by EverGreen Maids.

Frequently asked questions about Evergreen Maids Philadelphia

Is EverGreen Maids able to accommodate specific cleaning requests or concerns?

Yes, EverGreen Maids values customer input and is willing to work with clients to attend to their biggest concerns. They are open to customizing cleaning services and schedules to suit individual customer needs.

Do the cleaning staff at EverGreen Maids use harsh chemicals?

No, customer reviews frequently highlight EverGreen Maids' use of non-harsh chemicals, making their services pet-friendly and suitable for homes that prefer gentler cleaning agents.

How does EverGreen Maids respond to unsatisfactory service?

EverGreen Maids takes customer feedback seriously and strives to rectify any service issues promptly. They engage with customers who have raised concerns to ensure that any service shortcomings are addressed and to improve customer satisfaction.

Recent customer reviews and testimonials for Evergreen Maids Philadelphia

Evergreen Maids Philadelphia
Josh
5-Star
a month ago
I just started using Evergreen’s service, and at least after the first cleaning I am extremely satisfied. I had not properly cleaned my apartment in almost a year (no dusting, wiping counters or major vacuuming), and decided to schedule with Evergreen. Initially, I thought the price for the first cleaning was a little high, but after receiving service, it was completely worth it. The two young women that cleaned for me, Daja and Sade, were extremely polite and hardworking. My apartment was scrubbed spotless, to the point it looks nicer than when I moved in. Before they started cleaning, I went over my biggest concerns for the space with them, and they made specifically sure to go above and beyond with everything I requested. Additionally, they did not bother me while I sat in one of the rooms they weren’t working on yet, so I still had space to continue about my day. If anyone is looking for a cleaning service, I would recommend Evergreen without hesitating.
Evergreen Maids Philadelphia
Coach Max
5-Star
a month ago
The maids were very professional and clean! We appreciate and happy with their service and would recommend them again thank you!
Evergreen Maids Philadelphia
Chanthra Bopa
5-Star
9 months ago
This was Nicole's first day on the job for Evergreen Maids and it went without a hitch. She did an amazing job and she was pleasant, communicative, easygoing and kind as well. I'm looking forward to seeing her again and continuing to use this maid service (as well and is my cat Oscar who was very curious throughout the whole process)! Service: General housekeeping
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Overall Rating

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Overall Rating
4.7
/5
133
reviews
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About Evergreen Maids Philadelphia

Cleaning Services

EverGreen Maids Philadelphia is a top-rated, local house cleaning service in Center City and surrounding neighborhoods. Rely on us for a dependable, zero-hassle house cleaning & reclaim your time! You get: *SATISFACTION GUARANTEE *TRAINED & HIGHLY-RATED CLEANING PROFESSIONALS *VETTED, INSURED & BONDED CLEANERS *SAME CLEANER FOR RECURRING HOUSE CLEANING We're a local boutique service that loves making it easy for you to have a clean and healthy home - completely effortlessly! If you want the best-value cleaning service in Center City, Old City, South Philly, Penn's Landing, Fairmount, Northern Liberties and University City* - call us!

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