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Eco-Friendly Maid Service
Eco-Friendly Maid Service

Eco-Friendly Maid Service Reviews Summary

Cleaning Services | Atlanta, GA

What do customers say about Eco-Friendly Maid Service?

As of May 01, 2024, 93 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

the house smells and looks so clean

feel and smell 1 million times better

quality and cleanliness of our home

house always smells the best

great to come home to a clean house

left our house looking incredible

look & smell amazing

The bathroom has never been cleaner

never been so disappointed

super disappointed in the service

obvious misses

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
May 1, 2024
Last updated
May 1, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
93
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
70%
Neutral
0%
Negative
30%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Eco-Friendly Maid Service's customer reviews analysis

Eco-Friendly Maid Service has received a spectrum of reviews indicating varied experiences from their customers. Many extolled the company for its efficient booking process, professionalism, and the quality of cleaning services, particularly praising their use of eco-friendly products and attention to detail. However, there are critical reviews expressing disappointment with the cleaning outcomes. A common theme among negative feedback is the inconsistency in service levels; some clients found areas that were left uncleaned or not attended to, despite paying for a comprehensive cleaning service. Issues with cleaned areas included dirty window sills, unvacuumed rugs, untouched baseboards, and missed spots on mirrors among others. These discrepancies suggest potential gaps in service execution and communication about the extent of cleaning tasks. Positive reviews often mention customer satisfaction with thorough cleanings, good customer service, and appreciation for the eco-friendly approach, implying that there is a base of contented customers who value the company's offerings.

Positive Feedback

Eco-Friendly Maid Service is evidently commended for its eco-friendly products and practices, catering to environmentally conscious consumers. Several customers have praised the maids' professionalism, the thoroughness of the cleaning provided, and the service's adeptness in handling homes with pets. Satisfactory encounters highlight the company's ability to deliver freshness and cleanliness without the use of harsh chemicals, often leaving homes with a pleasant smell. The staff's respectful nature and attentiveness to personal space have been acknowledged, along with flexibility regarding scheduling. Positive reviews commonly mention the ease of the booking process and effective communication, leading to long-term engagements and willingness to recommend services to others.

Concerns and Threads

Despite many positive reviews, Eco-Friendly Maid Service faces criticism stemming primarily from expectations not met with the actual service delivered. Customers have reported missed cleaning spots like uncleaned window sills, baseboards, and light fixtures, postulating a possible oversight or rush in the cleaning process. The underwhelming performance on tasks, especially after paying extra for deep cleaning services, has left some customers feeling that their time and money were wasted. The disparity between the number of cleaners promised versus those seen during the service has fueled some disappointment. These grievances suggest the company might need to take steps to ensure cleaner work consistency and transparent communication about service capabilities.

Frequently asked questions about Eco-Friendly Maid Service

What exactly does a 'top to bottom' cleaning from Eco-Friendly Maid Service include?

A 'top to bottom' cleaning should include dusting, vacuuming, mopping, and the cleaning of surfaces and areas like baseboards, cabinets, and interior windows. However, service details may vary and it is recommended to discuss specific needs and expectations with the company during the booking process.

Does Eco-Friendly Maid Service use eco-friendly cleaning products for all services?

Yes, the company prides itself on using environmentally friendly products for all cleaning services, providing a fresh and chemical-free environment in your home.

Can I trust Eco-Friendly Maid Service to be consistent and thorough in their cleaning?

While many customers have had positive experiences with consistent and thorough cleanings, there have been instances of dissatisfaction due to inconsistency. It is advisable to communicate your expectations clearly and perhaps consider trying their service once to gauge their performance.

Recent customer reviews and testimonials for Eco-Friendly Maid Service

Eco-Friendly Maid Service
Sarah W
1-Star
a year ago
I hired Eco-Friendly Maids to do a move-in cleaning for our new home. I paid extra to have all cabinets and drawers cleaned, baseboards wiped down, doors cleaned, and interior windows cleaned. The booking process was easy and I made sure to clarify that this cleaning included all of the “basics” such as dusting, vacuuming, and mopping, and was told that it was a “top to bottom” cleaning. I have never been so disappointed with a professional service. The house smelled great, but they missed major things - the window sills were filthy, none of the light fixtures were dusted, the microwave was dirty, and the doors were left unclean. Literally every time I touched or moved anything I found something new that had been left uncleaned. When I reached out to the office they told me that I had sold the house as being “clean” and that it was too dirty for 4 people to do a proper cleaning in 3.5 hours (for what it is worth, I only saw two people there initially). The house was completely empty and in good shape, but had a family living in it for 18 years and that comes with the associated dirt, dust, etc, which I explained during the booking. Also I’m not sure who is paying over $500 to clean a clean house, or how this house that was being shown regularly was so dirty someone couldn’t dust a fan. The office did refund me $200 after a phone call and several emails, but I’m still horrified that I spent $300 for people to essentially spray air freshener and wipe down my fridge. I would stay far away from this company unless you like wasting your time and money.
Eco-Friendly Maid Service
Gavy Buckman
1-Star
a year ago
From start to finish my experience with Eco-Friendly Maid Service has been stellar. The prices are reasonable, communication is excellent and most importantly they did a great job with the actual cleaning. Very thorough, the house smells and looks so clean! They were even able to get all the cat hair from 3 cats. Finding a company that does this kind of quality clean while also using environmentally friendly products is important to me. So glad I found them!! Service: Deep clean
Eco-Friendly Maid Service
Katherine Meers
1-Star
9 months ago
I can’t say enough good things about this company. My husband and I bought our first house and the seller left it a wreck. Eco-friendly maid service came and made it feel and smell 1 million times better! They are reasonably priced, very professional, and responsive. Thank you so much! Services: Standard cleaning, Moving-related cleaning, General housekeeping, Deep clean
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About Eco-Friendly Maid Service

Cleaning Services
Eco-Friendly Maid Service is a GREEN house cleaning service for residential & commercial spaces. Our goal is to offer our clients the best service possible while maintaining our core values: Health, Growth, & Sustainability. Having the peace of mind in a clean and healthy home, without the worry of harmful chemicals surrounding your loved ones, is priceless. Fortunately, our local green maid service provides both for a reasonable price and a great experience for you & your loved ones. Regular service with Eco-Friendly Maid Service includes a surface cleaning of all areas of your homes. These areas include sanitation of counter tops, scrubbing of bathrooms and kitchens, vacuum/dusting, and mopping of floors. Our friendly and profession
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