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Droylsden Glass Limited
Droylsden Glass Limited

Droylsden Glass Limited Reviews Summary

Window Fitters | Manchester

What do customers say about Droylsden Glass Limited?

As of Apr 15, 2024, 256 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 15, 2024
Last updated
April 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
256
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Droylsden Glass Limited's customer reviews analysis

Droylsden Glass Limited generally appears to have a strong reputation among its customer base, as reflected by the feedback in the reviews provided. The majority of customers express high satisfaction with the professionalism displayed by the staff, the quality of installation, and the quality of the products themselves. Clients praise the company for its personable service, efficiency, and cleanliness during installation processes. Customers seem to value the attention to detail, the professional conduct of the installers, and the overall enhancement to the security, warmth, and appearance of their homes. However, there is a starkly contrasting review reporting very poor standards of work, potentially indicating inconsistency in service delivery. This negative feedback mentions substandard building practices, communication issues post-completion, shoddy workmanship, and a lack of follow-through on promised services.

Positive Feedback

Positive customer feedback for Droylsden Glass Limited focuses on several key aspects. The professionalism and high standard of installation team are frequently mentioned, with teams like Leon and Rob receiving specific praise for their workmanship and tidiness. Product quality and aesthetics are another highlight, with several customers noting improved appearance and function of their properties after installation. Additionally, the efficiency and helpfulness of staff across all stages of the service, from initial contact to the fitting process, contribute to a seamless customer experience. Lastly, the personal touch in customer service, exemplified by staff such as Eugene, Josh, Nicola, Brian, Jenna, Darren, and Lewis, has garnered appreciation and loyalty, leading to strong recommendations from clients.

Concerns and Threads

Despite the abundance of positive feedback, Droylsden Glass Limited has faced criticism over what one customer describes as 'extremely poor standards of work.' The detailed negative account cites a multitude of issues such as exposed brickwork, loose door handles, gaps between the frame and ceiling, debris causing damage, and unprofessional brickwork. This particular customer feels misled about the quality associated with the premium pricing and is highly dissatisfied with the overall outcome, mentioning plans to seek an inspector's evaluation of the work. Concerns are raised about potential structural and aesthetic flaws that may lead to functional problems, such as dampness due to incorrectly installed materials in the structural aspects. This feedback is critical as it speaks to potential gaps in service consistency and communicates a misalignment between customer expectations and the final product delivered.

Frequently asked questions about Droylsden Glass Limited

What can I expect in terms of service quality and installation standards from Droylsden Glass Limited?

Most customers report high satisfaction with the professionalism, quality of installation, and end-product. However, there have been instances of reported poor workmanship, suggesting that experiences can vary. It is recommended to discuss all details and expectations prior to service commencement.

How does Droylsden Glass Limited ensure post-installation customer satisfaction?

Droylsden Glass Limited appears to place importance on customer satisfaction, as evidenced by courtesy calls and follow-up checks. Nonetheless, it's advisable to clarify the post-installation support process to ensure prompt resolution of any potential issues.

Are Droylsden Glass Limited's products customisable to fit specific customer needs?

Yes, the company offers tailored services as per client requirements. This can include bespoke plans and adaptations for conservatories, windows, doors, and other glass structures, as mentioned by several positive reviews.

Recent customer reviews and testimonials for Droylsden Glass Limited

Droylsden Glass Limited
Andrew Allen
5-Star
a month ago
We recently had a conservatory constructed along with two windows, and we're extremely satisfied with the professionalism and the high standard of installation. The final result exceeded our expectations, and both my spouse and I confidently recommend Droylsden Glass. Many thanks to the entire team for their outstanding work. Andy & Tracey
Droylsden Glass Limited
Paul Grimshaw
5-Star
a month ago
The team at Droylsden Glass were fantastic. From start to finish we received a very personable service. The quality of the products and the install was top notch. Our home looks better, is warmer, and is more secure. The two chaps who fitted everything were great. Efficient, transparent and did a great clean up job. Great service.
Droylsden Glass Limited
Roz Hughes
5-Star
a week ago
Droylsden Glass were very helpful in getting a new window fitted for my Mum. They offered the best price and we didn't wait too long for the window to be fitted. No mess made to interior decor during the fitting and as minimal disruption as possible. Very pleased with result.
Read all reviews

About Droylsden Glass Limited

Window Fitters
Droylsden Glass have over 40 years of experience as a leading double glazing installers in Greater Manchester and the surrounding area. Our product range includes uPVC and aluminium windows and doors, and also composite doors. We design and install bespoke conservatories, orangeries, and double glazed porches. Our glazing choices include advanced double and triple glazing, dependent on your specific requirements.
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