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DoubleTree by Hilton London - Tower of London logo

DoubleTree by Hilton London - Tower of London Reviews

Rated 4.2 based on 5855 Reviews

Hotels in London

Floor 12, 7 Pepys St, London EC3N 4AF

Published on
January 30, 2024
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of DoubleTree by Hilton London - Tower of London's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About DoubleTree by Hilton London - Tower of London?

incredible staff and commitment to cleanliness

Excellent venue for our conference

service is excellent

truly outstanding customer service

comfortable, clean and noise free

staff were nothing but kind

friendly and professional

incredibly warm and welcoming

went above and beyond to ensure

so lovely and helpful

Trustguide extracts key phrases from reviews about DoubleTree by Hilton London - Tower of London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 5855 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of DoubleTree by Hilton London - Tower of London's publicly available reviews View source

Daniel Kanouff rated DoubleTree by Hilton London - Tower of London 5 stars
a month ago
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We were thoroughly impressed with our stay at the DoubleTree by Hilton near the Tower of London. In a city with endless hotel options, this one truly stands out for its incredible staff and commitment to cleanliness. We were fortunate to receive an upgrade upon check-in, and our room was spotless. I mean, exceptionally clean, which can often be hit-or-miss even with well-known hotel brands. While the room itself was a bit small, this is very common in London, and by European standards, it was well-appointed and very comfortable. What truly made our stay outstanding, however, was the staff. The hotel was consistently busy, yet every single staff member we encountered—from the front desk to the breakfast attendants—was polite, on point, and genuinely helpful. The morning breakfast buffet, though it could get crowded, was very nice and always well-maintained by this amazing team. We didn't get a chance to visit, but we noted the hotel also has an award-winning rooftop sky bar. The location is a major asset. It served as an excellent home base and is very convenient for getting around the city. There was always a line of taxis waiting right at the front door, and the Tower Hill Underground station is just a short walk away, making it incredibly easy to explore all of London. I would highly recommend this hotel to any traveler who values impeccable cleanliness and truly exceptional service above all else. A fantastic choice.
Sutapa B rated DoubleTree by Hilton London - Tower of London 5 stars
2 months ago
Excellent venue for our conference. The number of delegates were huge and the hotel was able to accommodate everyone in a comfortable way. The catering was amazing! Temperature was comfortable and the rooms were clean, spacious and state of the art. The toilets were clean too considering the number of attendees. Location was perfect being very close to the tube station and many restaurants and cafes close by.
Furkan Ayhan rated DoubleTree by Hilton London - Tower of London 5 stars
2 months ago
The terrace is a must-see, with a beautiful view. The location is great and the service is excellent, but I do think the hotel feels a bit dated. Also the parking price is extremely expensive.

Reviews Summary

Customer feedback for DoubleTree by Hilton near the Tower of London is highly positive, with the majority of reviewers praising the staff’s professionalism, friendliness, and prompt service. Guests note exceptional cleanliness, comfortable accommodations, and staff members who go the extra mile, often mentioning individuals by name. Some minor criticisms appear, such as dated bathrooms and high parking fees, but these do not overshadow the overall satisfaction present in the reviews.

Consistent themes include the excellent central location near major London landmarks, clean and comfortable rooms, and efficient service during both leisure and business stays. Many reviewers point out smooth check-in processes, thoughtful upgrades, quality breakfast offerings, and the well-maintained executive and rooftop facilities. Families, business groups, and solo travelers alike value the attention to guest needs and the genuine hospitality from front desk and management.

Overall, DoubleTree by Hilton Tower of London has established a strong local reputation for dependability and service excellence. Repeat business, frequent recommendations, and positive comments about issue resolution further affirm its status as a reliable hotel choice for visitors to central London.
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Frequently Asked Questions About DoubleTree by Hilton London - Tower of London

How is the location of DoubleTree by Hilton Tower of London for sightseeing and transportation?

The hotel is centrally located, a short walk from the Tower Hill Underground station and close to major London attractions such as the Tower of London. There are taxis available at the door, making it convenient for both sightseeing and city travel.

Do guests consistently receive good customer service and clean rooms?

Yes, reviewers frequently mention exceptionally clean rooms and professional, friendly staff. Many guests highlight the positive attitude of staff and their willingness to go above and beyond to ensure a pleasant stay.

Are there any noted drawbacks at DoubleTree by Hilton Tower of London?

Some reviewers mention dated bathroom facilities and high parking costs as minor issues. However, these do not appear to significantly impact overall guest satisfaction, as most comments remain strongly positive.

About DoubleTree by Hilton London - Tower of London

Hotels
DoubleTree by Hilton Tower of London is a hospitality provider offering overnight accommodation, conference spaces, and dining services in a central London location. The hotel serves both business and leisure travelers and is part of an international hotel group, delivering its services through in-person, property-based guest stays.

The company operates by providing 24-hour check-in, regular housekeeping, concierge service, on-site dining options, lounge facilities, and event hosting capabilities. Amenities include modern guest rooms, an executive lounge, and a rooftop bar. Guests make use of both self-service and staff-assisted features throughout their stay, ensuring access to essential and premium hotel services.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.