Reviewers consistently note that Doddle Insurance provides detailed explanations and demonstrates professionalism when assisting with car insurance policies. Customers often mention specific advisors, such as Jay and Rupen, who are described as polite, helpful, and transparent, especially when navigating new drivers through complex details and digital processes. However, negative experiences are expressed regarding significant differences in quoted prices and perceived unfairness in eligibility and pricing policies.
Common feedback includes praise for clear step-by-step communication, knowledgeable staff, and thorough support throughout the insurance process. Some customers highlight the advisors' proactive problem-solving, especially when resolving complicated cases, and appreciate candid discussions about commissions and coverage details. Contrarily, a minority of reviews cite dissatisfaction with abrupt price hikes and staff attitude when discussing policy eligibility, suggesting inconsistencies in customer experience.
Overall, Doddle Insurance is regarded as a provider that delivers clear and attentive service for many individuals seeking car insurance. The company builds trust through thorough explanations and responsive advisors, especially in challenging situations, but faces criticism for occasional pricing transparency and tone, which may influence perceptions in the insurance market.
Common feedback includes praise for clear step-by-step communication, knowledgeable staff, and thorough support throughout the insurance process. Some customers highlight the advisors' proactive problem-solving, especially when resolving complicated cases, and appreciate candid discussions about commissions and coverage details. Contrarily, a minority of reviews cite dissatisfaction with abrupt price hikes and staff attitude when discussing policy eligibility, suggesting inconsistencies in customer experience.
Overall, Doddle Insurance is regarded as a provider that delivers clear and attentive service for many individuals seeking car insurance. The company builds trust through thorough explanations and responsive advisors, especially in challenging situations, but faces criticism for occasional pricing transparency and tone, which may influence perceptions in the insurance market.
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