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Decathlon Reviews

Rated 4.7 based on 527 Reviews

49 Boar Ln, Leeds LS1 5EL

Sports Shops | Leeds

Published on
February 12, 2024
Last updated
March 13, 2024

Reviews Summary

Decathlon, from recent customer reviews, presents itself as a reputable company with a strong commitment to ethical and sustainable practices, a vast selection of sports gear, and exceptional customer service. Reviews repeatedly praise the store for its extensive product range covering various sports, including running, cycling, kick-boxing, hiking, camping, and winter sports, which seems to cater to both novices and adrenaline enthusiasts. The positive in-store experience is enhanced by knowledgeable and approachable staff like Alex, Oliver, and Arshad, who are commended for their expertise, personalized assistance, and dedication to customer satisfaction post-purchase. The pleasant in-store ambiance, accessibility of products, and the additional tech-savvy features like the feet scanner add to the overall customer satisfaction. Flexibility in services, like bike repairs that accommodate post-work pickups, further boosts the company's reputation for convenience and reliability.

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What Customers Are Saying About Decathlon?

Trustguide uses AI to extract key phrases from reviews about Decathlon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Decathlon's customers had a positive experience.

Positive
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Decathlon Ratings

4

As of Based on 527 revies as of Feb 12, 2024

Decathlon Score

As of Based on 527 revies as of Feb 12, 2024

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Customer Reviews

As of Mar 13, 2024, 527 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Decathlon's publicly available reviews View source

Tim Wroe rated Decathlon 4 stars
2 months ago
Always come here during the week for my trail running and kick boxing items. They have such a large selection of other items too like hiking, cycling etc. well worth a drop by even if you are not after anything, always good to get new ideas isn’t it 😀
Ads rated Decathlon 4 stars
11 months ago
A beyond huge mecca of low fare, minimal fuss gear and equipment catering any adrenaline junkies hobby and experiences for all seasons. I love this place, it's awesome and commonly my go to for threads for camping and snowboarding! One of the reasons I love this joint is that it does a great job of promoting ethical and sustainable selling and use of both equipment and garments which preserve our beautiful planet and allow us to take advantage of all these awesome experiences and opportunities in life!
Brenda Laing rated Decathlon 4 stars
11 months ago
I recently had a fantastic experience at Decathlon, where Alex provided exceptional customer service. His knowledge of biking gloves was impressive, guiding me through the diverse range available. Alex's expertise ensured I made an informed decision, ultimately enhancing my shopping experience. The store itself had a vast selection of sports gear, well-organized and easily accessible. Decathlon's commitment to quality and affordability stood out, making it a go-to destination for sports enthusiasts. The ambiance was welcoming, and the staff, like Alex, were approachable and eager to assist. I appreciate the emphasis on customer satisfaction at Decathlon, making it a reliable choice for all my sporting needs. My interaction with Alex and the overall positive atmosphere make me highly recommend Decathlon for anyone seeking quality products coupled with outstanding service.

Frequently Asked Questions About Decathlon

What type of products can I find at Decathlon?

Decathlon offers a wide range of sports gear and equipment for various activities such as running, cycling, kick-boxing, hiking, camping, and snowboarding, as well as team sports like soccer, basketball, cricket, badminton, and tennis. They also have camping equipment and offer technological features such as a feet scanner for personalized fitting.

Can I expect good customer service and assistance at Decathlon?

Yes, Decathlon is known for its excellent customer service. Staff members, such as the cycling department manager and bike workshop staff, are frequently mentioned in reviews for their knowledgeable, helpful, and patient assistance. Moreover, the staff's dedication to customer satisfaction is well-regarded, with offers of after-purchase support.

Does Decathlon offer services beyond just selling products?

Absolutely. Decathlon provides various after-sales services, especially notable in their cycling department. They offer bike services and repairs with flexible pickup times. Staff are recognized for their expertise, and they ensure customer satisfaction extends beyond the initial purchase, illustrating their commitment to long-term customer relationships.

About Decathlon

Sports Shops

Welcome to our flagship store here in Leeds city centre.At Decathlon Leeds, we offer over 70 sports in store and online. Our bikes range from balance bikes to electric bikes and all come with lifetime warranty on the frame, handlebar and stem as well as a 3 month free service through your decathlon account. We also have a full camping showroom for you to browse with both family tents and pop up tents on show. Prefer water to land? We have all your watersports needs in the form of swimming, kayaking, surfing, sailing, snorkeling and more...!Further to our full sports range, we have a fully functioning workshop offering bike, tent and kayak servicing all repaired by our trained workshop mechanics.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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