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Boundary Sports Reviews Summary

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Sports Shops | Birmingham

206 Station Rd, King's Heath, Birmingham B14 7TE

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Boundary Sports?

As of Apr 12, 2024, 284 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Boundary Sports's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 12, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 12, 2024
Last updated
April 12, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Boundary Sports's customers had a positive experience.

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Boundary Sports's customer reviews analysis

Boundary Sports appears to have built a strong reputation based on the majority of these reviews, especially in the areas of customer service and expertise. Several customers have praised the personalized attention, profound knowledge, and helpfulness of the staff. The staff member Sol, in particular, has been called out for exceptional service. The store's inventory seems to include a wide range of high-quality sports goods at competitive prices. Customers also appreciate the spacious, well-organized store environment. However, there is a stark contrast in one of the reviews which outlines a negative experience with customer service, indicating a potential inconsistency. This discrepancy points to an area for improvement and could affect the overall company reputation if not addressed.

Positive Feedback

From the reviews provided, Boundary Sports stands out for its attentive and expert service. Customers have consistently noted the helpfulness of the staff, especially when it comes to selecting appropriate equipment. Sol is mentioned for going above and beyond with personalized assistance, demonstrating the company's commitment to individualized customer care. The broad selection of goods and the ability to try items in-store also contribute positively to the shopping experience. Competitive pricing adds to the appeal, making this a go-to destination for sports enthusiasts seeking quality at a fair value. The physical layout of the store, described as bright and spacious, complements the positive shopping experience.

Concerns and Threads

Despite numerous positive reviews, Boundary Sports has encountered criticism that raises concerns about the uniformity of the customer service experience. A particular review stands out with dissatisfaction, citing a lack of guidance and customer care, which are at odds with the otherwise commendable mentions the company receives. The alleged rude behavior of a staff member, possibly the owner, during the interaction left the customer feeling undervalued, and the absence of a purchase receipt was highlighted as an additional oversight. This inconsistency in customer service, if not addressed, may cast doubts on the reliability of the company's customer engagement philosophy.

Frequently asked questions about Boundary Sports

Does Boundary Sports offer personalized equipment fitting sessions?

Yes, several customers have mentioned that the staff at Boundary Sports provides personalized assistance, such as fitting sessions, to ensure that the equipment is suitable and comfortable for the individual.

Are the prices at Boundary Sports competitive compared to other retailers?

Based on customer feedback, Boundary Sports offers competitively priced sports equipment. Customers have expressed that they find the prices fair and the value high for the quality of the products sold.

Can I try out products before making a purchase at Boundary Sports?

Yes, the store encourages customers to try out bats and sticks within the premises, and staff are reported to offer useful tips during this process. This hands-on approach aims to ensure customer satisfaction with the product before purchase.

Recent customer reviews and testimonials for Boundary Sports

Boundary Sports
Joanne Griffiths
5-Star
a year ago
Cant thank Boundary sports enough they kitted out our son from head to toe ready for the cricket season and Sol was so helpful with getting all the stuff out ready for him to try on. Nothing was too much trouble and he spent a good 30 minutes with us making sure we had all the things we needed he even gave a few extras to go with our purchase. I would Highley recommend you visit here for anything to do with cricket as Sol is the best and will make sure your looked after. Thank you so much from Craig & Tyler (P.S we will be back soon for more)
Boundary Sports
Z S
5-Star
5 years ago
Great independent sports clothing and equipment store. Specialising in cricket, rugby, hockey clothing and equipment. Bright spacious showroom well laid out and stocked with wide variety of high quality sports related clothing. Staff are very helpful, offering many years of expert advice and experience, impartial advice to help you make an informed choice. All genuine equipment at prices you won't find like for like anywhere else. The staff helped me purchase some hockey equipment in an unhurried manner where I felt I was being listened to, expert advice being offered about what was most suitable for me. Definitely come back in future and recommend to friends in the very near future. Thanks very much Boundary sports for an enjoyable shopping experience.
Boundary Sports
ash kumar
5-Star
10 months ago
Took my 8 year old to get all the kit for hard ball. Excellent experience, member of staff (apologies I didn't get his name) was really good, friendly, attentive and very knowledgeable, he even took time to bowl to my son to make sure all the kit fitted okay. Prices very competitive as well. Definitely will go back.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
284
reviews
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About Boundary Sports

Sports Shops
Sports shop selling cricket, football, rugby, netball and hockey gear and outfits, plus club wear.
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